Discharge Coordinator

Clinical/Client Services Redwood City, California


Position Title:                    Discharge Coordinator
Program/Dept:                 Redwood House (Crisis Residential Treatment Facility)
Reports to:                         Program Director
Classification:                   Regular, Full Time, Non-Exempt
Compensation:                 DOEE+ Full Benefits Package


Agency Description:      Caminar is a nonprofit agency with 50 years of experience providing community-based support services for people with disabilities. Caminar services are designed to enable adults and older adults with mental health, physical and developmental disabilities to live and work in their community in accordance with their ability and desire.  Our mission is to improve the quality of life for people with disabilities by providing opportunities to live in the community with dignity and independence.  The agency employs approximately 300 of the most dedicated and professional staff serving the communities of San Mateo, Solano and Butte counties.


Position Description:     Under the supervision of the Program Director and/or Assistant Director, the Discharge Coordinator will provide support and assistance to psychiatrically disabled individuals living in a crisis residential program to affect the client’s successful transition to the next appropriate level of care. This position will further promote continuity for an integrated service system. This is both an administrative and clinical position.


Essential Duties & Responsibilities:                       

  • Develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with all individuals served.
  • Establish and maintain clear and effective communications with clients, ensure that their needs are met, assist them in the development and implementation of their treatment plans, and prepare them for the next level of care or other discharge options.
  • Educate clients about their discharge options, including housing, education, employment and treatment and support services.
  • In concert with County Mental Health and Caminar Case Managers, educate clients about and assist clients in the completion of tasks that will increase their discharge placement options; including housing and program searches, participating in drug and alcohol treatment, gaining employment or other constructive day activity, and developing a network of support as needed by the individual.
  • Facilitate communication between clients and their treatment team/conservator/other supports to insure advocacy for client preferences and clear communication of treatment team/conservator plans to clients regarding discharge placement.
  • Act as the point of contact for mediating and advancing discharge plans for the client’s primary at the facility, the county liaison, the county case manager, and others on treatment team.
  • Coordinate discharge placement referrals with treatment teams/conservators to ensure referrals are made early in resident’s stay and to track changes in discharge plans and/or to redirect referral efforts. Report status of discharge plan and progress towards discharge date to the County liaison on a daily basis.
  • Track and facilitate the discharge placement referral process to reduce and overcome obstacles in the process. Ensure that the discharge plan is created with and authorized by County Case Manager of PSC. Update case manager throughout the week of any status changes in client’s well-being that would affect discharge plan timelines.
  • Provide support to client to facilitate processes to secure housing options and job opportunities as authorized by the service provider.
  • Develop, maintain, and advance excellent working relationships with client’s established treatment, service, and support providers; including case managers, conservators, probation and parole officers, social workers, family, and resource management.
  • Develop, maintain, and advance excellent relationships with providers of housing and program placements; including transitional programs, shelters, board ‘n cares, skilled nursing facilities, the county housing authority, and Caminar’s housing coordinator.
  • Work with Caminar SAIL, Gateway and Jobs Plus program to facilitate transition to Caminar housing, as authorized by PSC, with an aim towards developing an integrated system of care that provides continuity of care from hospital to Crisis Residential successfully returning to community.
  • Complete discharge documentation. Update weekly reviews of client plans in absence of primary. Perform audit of charts at discharge.
  • Coordinate the schedule of client discharges with program admission needs, working closely with county liaison and case manager, tracking progress of plan for transition and discharge according to timelines.
  • Monitor and document clients' intake of psychiatric medications and ensure that medications are handled and stored in accordance with established program procedures and licensing regulations, and review medication logs to ensure that they are accurate and complete, when assigned.
  • Provide daily summary with clients and their collateral treatment, service, and support providers, referral and housing resources, to all other program staff. Summary is to be written in form of Progress Notes, according to Medi-Cal, County Mental Health, and Community Care Licensing standards.
  • Document clients' progress in program charts and conduct regular chart reviews at discharge and in accordance with established program procedures, when assigned.
  • Assist program management in ensuring compliance with all agency policies and procedures, contractual agreements, licensing and certification requirements, and local, state, and federal laws and regulations.
  • Work closely with primary counselors, often beginning and completing the Intake Process of new clients. This process includes creating a Service Plan that foresees how to meet each individual’s needs and how each individual could best use Laurel Creek’s services to successfully return to the community.
  • Provide one-to-one and group counseling to program clients, as assigned and as necessary.
  • Provide accurate, timely, and complete transfer of program and client information to other staff as they begin their shift.
  • Conduct educational classes for program participants, as assigned, ensuring that the curriculum for such classes is documented, regularly updated, improved, and expanded.
  • Provide crisis intervention as necessary.
  • Assist program management to create and maintain a safe and legal working environment free of hostility, harassment, and discrimination.
  • Facilitate and lead structured program activities, as assigned.
  • Participate in staff and supervision meetings and attend other meetings, as assigned.
  • Attend training events as assigned, completing a minimum of twenty (20) hours of in-service training annually.
  • Assist program management in maintaining the program budget by carefully managing resources and by exploring and recommending cost saving measures and approaches to service delivery.
  • Assist clients with room maintenance, laundry, meal planning and preparation, shopping, and cooking, when assigned.
  • Participate in promoting a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own Health & Safety Program.
  • Complete and submit accurate time sheets and absence reports to program management in a timely manner.
  • Promote within the agency and with the general public the philosophy and practice of social rehabilitation.
  • Drive own or agency vehicle to transport clients and on various errands, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
  • Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
  • Perform other related duties, responsibilities and special projects as assigned.


Qualifications, Skills & Abilities:

  • Must be passionate about Caminar's mission.
  • High School Diploma or GED is required. BA in psychology or related field is strongly preferred.
  • A minimum of two year full time experience or its part time equivalent working in a program serving persons with mental disabilities is strong preferred. Such experience must be in the direct provision of services to clients.   
  • Experience in psychiatric rehabilitation, preferably in a social rehabilitation environment is preferred.
  • Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred.
  • Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
  • Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
  • Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
  • Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally.
  • Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
  • Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
  • Must be a dynamic self-starter with demonstrated ability to work independently on special projects.





Physical, Environmental and Mental Requirements:

  • Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods.
  • Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
  • Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
  • Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
  • Equipment: Frequently required to use a computer, phone, and fax machine.


Special Requirements:

  • Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
  • This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.
  • Must be able to pass post-offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
  • Must obtain and maintain First Aid and CPR certification.


Caminar is a leader in providing innovative client-oriented mental health services.  We are an equal opportunity employer.  Please visit our web site at www.caminar.org