Case Manager, New Ventures

Clinical/Client Services Daly City, California


Position Title:                    Case Manager
Program/Dept:                 Case Management Programs
Reports to:                         Program Director
Classification:                   Regular, Full Time, Non-Exempt
Compensation:                 $26.00 hourly + Full Benefits Package

Agency Description: Founded in San Mateo, California, in 1964, Caminar’s thriving programs and services serve more than 14,000 individuals annually across San Mateo, Santa Clara, San Francisco, Solano, and Butte Counties. Our nonprofit organization’s portfolio of behavioral health and supportive services empowers and supports individuals and families to move toward resilience, wellness, and independence. And, we are expanding our capacity to address the increasingly complex needs of individuals and families. 

Position Description
: Under the supervision of the Program Director, the Case Manager primarily provides rehabilitation services to 16 clients housed in two apartment complexes (Tahanan I & II) in Daly City dedicated to semi-independent living for individuals with psychiatric disabilities. The Case Manager is responsible for overseeing the provision of individual services as well as monitoring and fostering the health of the larger community of Tahanan clients; works in conjunction with community support workers that are assigned to the apartments to provide medical support and assistance with activities of daily living; responsible for close collaboration and communication with the property management company regarding issues related to property maintenance, rent, client move-ins and move outs. The Case Manager assists in the design and implementation of treatment goals, is an advocate for clients; provides crisis prevention and intervention when necessary; and helps plan a program including the utilization of community resources to enhance the individual’s quality of life.

Essential Duties & Responsibilities:

· Support the development and attainment of client rehabilitation goals, including securing of housing and employment, development of a support system, increasing socialization skills, participating in recreational activities, etc.

· Assist with and teach activities of daily living, such as meal planning and preparation, personal hygiene, and budgeting.

· Support and assist with maintenance of personal health, including attainment of and follow through with medical, psychiatric, and dental care.

· Regularly maintain a caseload of around 20 clients comprising of 16 clients housed at Tahanan I & II and 3-4 clients in the community.

· Maintain at least a 65% billable service time to total work time percentage productivity level.

· Document in a timely manner treatment planning and interventions according to agency, county, and MediCal billing and quality assurance requirements.

· Perform periodic check-in on client’s apartments based on their individual needs and/or as assigned.

· Coordinate client treatment with all other members of the treatment team, including family members, conservators, discharge planners, and social workers when clients are hospitalized.

· Drive own or agency vehicle to treatment destinations, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.

· Maintain and safeguard client monthly allowance accounts. Submit accurate monthly expense reports and receipts of expenses related to providing services to clients to the Regional Executive Assistant in a timely manner.

· Monitor cleanliness and maintenance of client living environments, providing assistance as necessary in order to meet minimum standards.

· In team meetings, contribute to the development of individual treatment and behavior plans.

· Develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with all individuals served.

· Assist in resolution of conflicts between and among roommates and housemates.

· Evaluate need for entitlement benefits and assist as required in obtaining them.

· Facilitate or co-facilitate psycho-educational groups and recreational/social activities.

· Provide monthly accounting of client outcomes and service utilization.

· Perform all job functions in cooperation with the supervisor, other staff on the case management team, and other service providers involved in the treatment effort, including sharing information regarding all important interventions.

· Participate in staff meetings and attend other meetings, as assigned.

· Attend and participate in regularly scheduled supervision sessions.

· Attend and complete trainings as assigned and in a timely manner.

· Participate in promoting a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own Health & Safety Program.

· Complete and submit accurate time sheets and absence reports to program management in a timely manner.

· Promote within the agency and with the general public the philosophy and practice of social rehabilitation.

· Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.

· Perform other related duties, responsibilities and special projects as assigned.

Qualifications, Skills & Abilities:

· Must be passionate about Caminar's mission.

· Candidates registered with the California BBS are strongly encouraged to apply; licensed supervision hours available.

· BA/BS in a mental health related field. Absent BA/BS, a minimum two-years (4000 hours) of verifiable program experience in the provision of direct services to individuals with severe mental illness is required.

· Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience with web based time and attendance and staff training and development system strongly preferred.

· Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.

· Must demonstrate acceptable level of maturity, good judgment, and emotional stability.

· Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

· Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.

· Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally.

· Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

· Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

· Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

· Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

· Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

· Must be a dynamic self-starter with demonstrated ability to work independently on special projects.

Physical, Environmental and Mental Requirements:

· Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods.

· Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.

· Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.

· Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.

· Equipment: Frequently required to use a computer, phone, and fax machine.

Special Requirements:

· Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.

· This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.

· Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.

· A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.

· May be required to obtain and maintain First Aid and CPR certification.