Assistant Program Director, San Mateo

Clinical/Client Services San Mateo, California


Description

Position Title:                    Assistant Program Director (APD)
Program/Dept:                 REACH/FSP/AOT/New Ventures/YAIL
Reports to:                         Director of Case Management
Classification:                   Regular, Full Time, Exempt
Salary Range:                    DOEE + Full Benefits Package

 

Agency Description:   Founded in San Mateo, California, in 1964, Caminar’s thriving programs and services serve more than 14,000 individuals annually across San Mateo, Santa Clara, San Francisco, Solano, and Butte Counties. Our nonprofit organization’s portfolio of behavioral health and supportive services empowers and supports individuals and families to move toward resilience, wellness, and independence. And, we are expanding our capacity to address the increasingly complex needs of individuals and families.   

Position Description: Under the supervision of the Director of Case Management, the Assistant Program Director (APD) will assist all case management programs with completing assessments, providing individual family and group therapy, training case managers and reviewing documentation, including progress notes and treatment plans.  APD will provide support and assistance as necessary to psychiatrically disabled individuals living in or in transition to the community.

Supervisory Responsibilities: Direct reports include 3 PT Wellness Support Specialist (WSS)

 

Essential Duties & Responsibilities:       

  • Complete comprehensive clinical assessments for non-clinical case managers.
  • Conduct individual and family therapy as needed to assigned clients utilizing evidence-based practices.
  • Facilitate psychoeducational groups utilizing evidence-based practices, including DBT Skills Groups and Harm Reduction.
  • Assist Program Directors with the review and approval of weekly progress notes, treatment plans, assessments, and annual paperwork for staff within programs and providing additional training as needed.
  • Supervisor of the Day will respond to medical emergencies, voluntary hold and involuntary holds, client crises, and other critical incidents. Supervisor of the Day will coordinate appropriate details, will call appropriate law enforcement/medical first responders in relation to the incident, and be the liaison with the first responders, and ensure a critical incident report is completed within 24 hours.
  • Assist with the onboarding and training of new employees.
  • Oversee the development of client treatment plans and other charting documentation, including initial assessments, admission and discharge summaries, and progress notes.
  • Provide crisis management support including initiating 5150’s and utilize de-escalation techniques whenever possible to defuse a situation and keep clients and staff safe.
  • In team meetings, contribute to the development of individual treatment and behavior plans.
  • Assist Program Directors in providing coverage for client caseloads when scheduling/staffing levels necessitates, and when APD has availability to provide coverage for programs.
  • For providing client coverage, APD will support the development and attainment of client rehabilitation goals, including securing of housing and employment, development of a support system, increasing socialization skills, participating in recreational activities, etc.
  • Document in a timely manner treatment planning and interventions according to agency, County, and Medi-Cal billing and quality assurance requirements.
  • Work closely with DCM and QI Director to ensure all documentation and services performed meet Federal, State and County guidelines.
  • Ensure that medical record documentation is properly maintained, stored, and kept confidential.
  • Participate in quarterly CARF chart audits.
  • Review, reconcile, authorize and submit accurate and complete time records on at least a weekly basis as required.
  • Drive own or agency vehicle to treatment destinations, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
  • Perform all job functions in cooperation with the supervisor, other staff on the case management team, and other service providers involved in the treatment effort, including sharing information regarding all important interventions.
  • Participate in staff meetings and attend other meetings, as assigned.
  • Attend and participate in regularly scheduled weekly and clinical supervision sessions.
  • Attend and complete trainings as assigned and in a timely manner.
  • Complete and submit accurate time sheets and absence reports to program management in a timely manner.
  • Develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with all individuals served.
  • Promote within the agency and with the general public the philosophy and practice of social rehabilitation.
  • Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
  • Perform other related duties, responsibilities and special projects as assigned.

 

Requirements, Qualifications, Skills & Abilities:

  • Must be passionate about Caminar's mission.
  • Candidates must be registered with the California Board of Behavioral Sciences (BBS) (AMFT, ASW, APCC etc.); licensed supervision hours available.
  • MA/MS in mental health/social work related field. 
  • Minimum one year experience completing Medi-Cal documentation strongly preferred.
  • Minimum two years of demonstrated work experience providing case management services to SMI/DD is strongly preferred.
  • Demonstrated knowledge of CARF accreditation process.
  • Knowledge and demonstrated ability to implement the following evidence-based models: Psychosocial Rehabilitation, ACT Model, Full Service Partnership, Harm Reduction, Housing First, and Motivational Interviewing preferred.                                     
  • Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience managing web based time and attendance and staff training and development system strongly preferred.
  • Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
  • Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
  • Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
  • Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally.
  • Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
  • Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
  • Must be a dynamic self-starter with demonstrated ability to work independently on special projects.

 

Physical, Environmental and Mental Requirements:

  • Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods.
  • Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
  • Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
  • Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
  • Equipment: Frequently required to use a computer, phone, and fax machine.

 

Special Requirements:

  • Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
  • This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements. 
  • Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
  • A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
  • May be required to obtain and maintain First Aid and CPR certification.

 

Caminar is a leader in providing innovative client-oriented mental health services.  We are an equal opportunity employer.  Please visit our web site at www.caminar.org