Description

Take the next step in your career by joining the team at the Wilder Institute/Calgary Zoo and grow your experience at one of the most unique sites in Calgary!  The Wilder Institute/Calgary Zoo is seeking a full-time permanent Business Analyst, IT that will help to implement and enhance the information technology solutions for the organization.

Our Purpose | We act for wildlife; saving species and inspiring people to join us.

Our Core Values | Drive impact, nurture connection, cultivate hope, and be bold.

What you will do:  

• Business Requirements Gathering which includes multiple approaches/methods for gathering requirements and documenting, including Functional Analyses/Decomposition; Use Cases/UML; Business/User stories (Agile); and Business process modeling
• Use different approaches for obtaining the Business Requirements information, including 1:1 discovery, shadowing/observations, facilitating JAD/Jam/Brainstorming sessions, prototyping, etc.
• Business Solutions Definition which involves using various methods to document solutions/systems requirements, including Conceptual Design/Detailed Design documents; Functional Requirement (FR)/Non-Functional Requirement (NFR) documents; Agile documents such User-to-technical stories, wireframes, website journey maps; and Development/technical specs
• Business Process Modeling which involves documenting system and business process interactions via different methods including EPC chains; Swimlane flowcharts; and Actor-based UML
• Development of Business Cases and Cost/Benefit documents for decision-making purposes
• Development of QA and Test (UAT) Plans
• Development of high-level data models (ERD's) and report specifications

What you will bring:  

• At least 2 years of experience in computer science or information technology is required
• A bachelor’s degree or diploma in college diploma in computer science, information technology, or management systems is preferred. An equivalent combination of education and experience would be considered.
• One of either CBAP, IIBA or PMP is preferred.
• Knowledgeable with the business and the diverse technologies that support business functions.
• Proficiency with the tools and processes that support the definition, selection, design and implementation of technology including business requirements gathering, system design, cost-benefit analysis, business process modeling and analysis, systems and user testing, and data modeling.
• Familiar with the various technologies available to support the business, including application offerings (desktop, client-server, web-based, SaaS, Mobile); Database/Reporting/Business Intelligence/Data Science; and end user devices, including PCs/laptops, tablets, mobile/wearable, kiosks, POS registers/pinpads, etc.
• Excellent communication skills (both written and verbal)
• Facilitation and meeting chair skills
• Excellent interpersonal skills, including active listening, relationship building, team participation/leading.
• Excellent organizational and time management skills
• Dedicated to finding and implementing “best” solution
• Excellent customer service skills

Working Conditions:  

• Sitting at a desk, using a personal computer for long periods of time
• Must be willing to work a variety of hours and be on-call including weekends and evenings
• Lifting and moving boxes with computing equipment such as servers, computers, screens etc.
• High degree of mobility is required to support IT services across Zoo facilities.

The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.

What the Zoo Offers:  

• Competitive compensation, vacation and flex days entitlement
• Flexible benefits plan, including a health spending account
• Employer matching RRSP program
• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit plan
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.  

Apply by doing the following:   

1. Watch this video about the conservation work being done at the Wilder Institute/Calgary Zoo. (https://www.youtube.com/watch?v=8J1VH1MBXm0)  
2. Submit your resume and letter via our online application system. 
3. Fill in the Application questions:
   • If hired, when would you be available to start?
   • If hired, what would be your salary expectations?
   • Please briefly describe your experience providing business analysis on IT services.

Applicants must be legally entitled to work in Canada.  

If this position is a fit for you, we encourage you to apply with a resume and cover letter online by April 2, 2025 at 4pm MST.  

The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.  

All candidates are thanked for their applications and advised that only those selected for interviews will be contacted.