Description

Take the next step in your career by joining the team at the Wilder Institute/Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute/Calgary Zoo is seeking a full-time permanent Senior Infrastructure Analyst to join our IT team. Reporting to the Senior Manager, IT, the Senior Infrastructure Analyst is responsible for defining, implementing and enhancing information technology infrastructure (servers, network, security) which support the operations the organization.

Our Mission | Take and inspire action to sustain wildlife and wild places

Our Values | Effective collaboration and communication, honesty and integrity, customer focus, safety, and conservation

What you will do:  

• Definition, selection, design and implementation of new systems/technologies
• Accountable for identifying, initiating, executing/implementing and supporting significant (i.e. $100k+, teams of 5+, greenfield) initiatives
• Develop and execute systems testing and deployment plans
• Develop Business Cases and Cost/Benefit documents for decision-making purposes
• Monitor all technology infrastructure (server, network) and troubleshooting/resolving issues
• Monitor Help Desk tickets, prioritizing and addressing as required, including in-depth T2 support of infrastructure and end user devices (such as PCs/laptops, tablets, mobile/wearable, kiosks, POS registers/pinpads, etc.)
• Configure/Implement new technology as well as repair/replace existing hardware/software
• Roll out and improve on internal processes such as Operations monitoring and SLA Reporting, Cybersecurity, Disaster Recovery, and Outage management
• Provide mentoring and guidance to IT team

What you will bring:  

• Bachelor's degree in IT, Computer Science or related technical field. Other combinations of education/experience may also be considered
• 10-20 years experience in IT
• Certified in ITIL, CCNA, Network+, MCSA or other server/network required
• Working knowledge of IT infrastructure technologies, including server, network, security, cloud, storage.
• Familiarity with Retail, Non-Profit/Public, or Entertainment sectors preferred
• Excellent communication skills (both written and verbal)
• Excellent interpersonal skills, including active listening, relationship building, team participation/leading.
• Excellent organizational and time management skills
• Deadline/commitment/quality driven; dedicated to finding and implementing “best” solution
• Customer service skills

Working Conditions:  

• Sitting at a desk, using a personal computer for long periods of time
• Must be willing to work a variety of hours and be on-call including weekends and evenings
• Lifting and moving boxes with computing equipment such as servers, computers, screens etc.

The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.

What the Zoo Offers:  

• Competitive compensation, vacation and flex days entitlement
• Flexible benefits plan, including a health spending account
• Employer matching RRSP program
• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit plan
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals 

Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.   

Apply by doing the following;   

1. Watch this video about the conservation work being done at the Wilder Institute/Calgary Zoo. (https://www.youtube.com/watch?v=8J1VH1MBXm0)
2. Submit your resume with an optional cover letter via our online application system. 

Applicants must be legally entitled to work in Canada.   

If this position is a fit for you, we encourage you to apply with a resume and cover letter online by May 10, 2024 at 4pm MST.  

The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.   

All candidates are thanked for their applications and advised that only those selected for interviews will be contacted.