Account Representative

School Experience Alpharetta, Georgia


Description

Who is CADY?
CADY is a premier school photography company who is passionate about capturing and celebrating the most formidable years of the lives of students we engage with by telling their story through event and portrait photography products.
We're not just "another" school photography & branding company...we bring a fresh approach to a market that is long overdue for drastic change.
We live by the motto that you don’t need a cape to be a hero of everyday moments

Who is our Account Representative?
Internally referred to as School Experience Representative, and as a part of our School Experience Team, you will be the primary contact between departments and our schools. This position is account management based with customer service aspects. If you would describe yourself as a personable, organized account manager with a passion for details, then apply today!

What will you do as our School Experience Representative?

  • Provide concierge-level care to our primary customers- Cady schools
  • Identify blockers and specific customer need toward achieving 100% satisfaction
  • Collaborate across multiple departments to ensure event details are confirmed, documented, and communicated to ensure front line success
  • Project data input and oversight for production tasks connected to school requests
  • Nurture client relationships through account handling
  • Communicate concisely via departmental standard response times with schools, interdepartmental teams, and internal departments
  • Input and maintain database school profile

Can you check these boxes?

  • Ability to multi-task, manage time efficiently, and be committed to the core value “Small details are HUGE”
  • Experience in account management
  • At least one year of proven customer support experienceAbility to navigate through different system platforms
  • Ability to learn new things at a fast pace
  • Flexibility to work with and service all personalities and demographics
  • Ready to produce above standard work in a fast paced environment
  • Return of a satisfactory background check

Benefits 

  • Medical, dental, vision and life insurance, Health Savings Account option and a host of voluntary benefits to enhance your coverage.
  • 401(k) with employer match.
  • Paid holidays and paid time off.

Employee Perks

  • A beautifully designed campus with open office spaces
  • Pet friendly environment
  • Office café with snacks and variety of beverages
  • Employee appreciation events throughout the year

Come work for an industry leader dedicated to the top tier customer experience. CADY offers careers with amazing growth potential, continuous improvement initiatives, and opportunities for advancement. Overall, we have commitment to happy and healthy employees. Apply today!

CADY Studios is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring. CADY does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.