Customer Experience Representative

Customer Service Alpharetta, Georgia


Description

Who is CADY?
Cady is a leading High School photography company experiencing historic growth! We are passionate about capturing and celebrating the most formidable years of the lives of students we engage with by telling their story through event and portrait photography products. We are committed to preserving memories beyond a social media post. We live by the motto that you don’t need a cape to be a hero of everyday moments

We are looking for you!
As a Customer Experience Representative, you will be an integral part of our team. You will be the face of CADY’s customer support to our schools, students, parents, and studios across multiple states. If you have the willingness to exceed the customer’s expectations, a positive attitude, and love a fast-paced environment, then this is the job for you!

What will you do as a member of our Customer Experience Team?

  • Respond to inquiries from parents, schools, students, and studios. These inquiries pertain to our processing, scheduling bookings/photoshoots, and pricing.
  • Assist customers with purchases, retouching, refunds, and order tracking.
  • Ensure the highest level of service, professionalism, and empathy on every call.
  • Be able to multitask between phone calls, webform tickets, and navigate other systems.
  • Provide minor technical support on how to log into our parent portal.

Can you check these boxes?

  • High school diploma required. College degree preferred, or a combination of work and education.
  • Entry level 6 months to 2 year’s experience.
  • Able to work as a team player and independently.
  • Attention to detail, strong active listening, oral, and written communication skills.
  • Proficient knowledge in Windows, Internet Explorer, and Microsoft Office applications.
  • Able to commute to our office in Alpharetta, GA.
  • Starting pay: $16.00/hr.
  • Full-time availability Monday-Friday from 8:45am-5:30pm and alternating Saturdays required.

The employee PERKS!!!

  • Paid holidays and paid time off!
  • A beautifully designed campus with open office spaces.
  • Pet friendly environment.
  • Office café with snacks and variety of beverages.
  • Employee appreciations events throughout the year.
  • Flexible part-time scheduling and shift options with every other Saturday off!

Come work for an industry leader dedicated to the top tier customer experience. CADY offers careers with amazing growth potential, continuous improvement initiatives, and opportunities for advancement. Overall, we have commitment to happy and healthy employees. If you have a background in customer service and love to help others, then apply today!

CADY Studios is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring. CADY does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

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