Byrider Careers

Description

Collections Representative (Hybrid Remote)

Byrider is growing!  

Collections Representative needed! 
 

Rewards for Collections Representative:

• Total annual compensation of $40,000.00 - $65,000.00
• Competitive hourly pay + weekly & monthly incentive
• Hybrid schedule of 3 days in office and remote otherwise
• 1st party secured loans
• Exclusive Service Department that helps ensure customer satisfaction
• Career growth potential 
• Help customers move into a better credit situation
• Byrider has been in business over 32 years
• Byrider has 150 locations in 31 states

Collections Representative Responsibilities:

• Meet collection goals to allow for a performing portfolio & the credit advancement of our customers
• Seek long term resolution with customers, educate & re-educate customers on the importance of establishing or rebuilding their credit
• Team with other members of Consumer Finance and Operations to ensure customer satisfaction

Hours For Collections Representative:

• No Sundays
• 40 hour work schedule
• Monday-Thursday until 5:30PM, Friday until 6PM, Saturday 8AM-12PM

Collections Representative Requirements:

• Call center, collections, customer retention or related experience
• Able to work some early evening & Saturday work hours
• Must be able to come to the Marietta, OH office 3 days a week
• Must reside in the Marietta, OH or Parkersburg, WV area

Collections Representative Skills:

• Listen intently to the customer
• Prioritize calls & time throughout the day 
• Build rapport with customers & team members
• Stay organized & have good follow up
• Be task-oriented
• Be able to identify problems & offer solutions
• Be able to negotiate as needed
• Have prudent judgment
• Exercise good common sense
• Be a team player

Keywords: Collections, Customer Retention, Collections Specialist, Collections Account Manager

JNP

Byrider is an Equal Employment Opportunity (EEO) employer. It is the policy of Byrider to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.