Project Technician 2

Customer Service Philadelphia, PA


 Job Summary: 

The Project Technician is our frontline lead for onboarding, implementing and maintaining new or current technologies at client sites. This position will need an advanced skillset in electrical and mechanical diagnosis/repair and a familiarity with multi-vendor equipment at customer locations. This position is remote and requires a large volume of travel.

  • Performs Preventative Maintenance as medium to longer-term project work
  • Ability to travel a large volume of time
  • Possesses basic customer service communication skills to maintain positive customer relations
  • Attention to detail
  • Basic windows and android operation skills
  • Valid driver’s license and clean driving record

Essential Functions/Key Responsibilities: 

  • Installs, maintains and services assigned equipment at customer locations
  • Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quality meets/exceeds established specifications
  • Enlists the assistance of more experienced technicians, and/or technical support when required to resolve complex problems
  • Utilizes the Burroughs Process (PAIR-CPR) to deliver high-quality service
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
  • Takes responsibility for potential or desired follow-up services or problem escalation
  • Maintains parts inventory with high degree of accuracy
  • Maintain service keys in secure manner 
  • Knowledge, Skills and Abilities: 
  • Technical
  • Understands and executes written and oral instructions
  • Maintain basic PC skills - Capable of copying/saving files, pinging networks, and basic windows and android operation skills
  • Ability to operate a multi-meter to measure voltage, amperage and resistance
  • Ability to successfully complete training on electro-mechanical equipment serviced in geographical territory
  • Must have a valid driver’s license and maintain “approved” driver status; have and maintain a reliable vehicle with appropriate insurance, if driving own vehicle; or maintain company vehicle according to established schedule and policies
  • Ability to operate basic hand and power tools, (screw drivers, wrenches, hex keys, drill motor etc.)
  • Behavioral
  • Builds Trust
  • Problem Solving
  • Communications
  • Customer Service
  • Team Orientation/Collaboration
  • Quality Orientation/Attention to Detail 

Education and Experience: 

  • This is an entry level position for new inexperienced Service Technicians and/or Service Technicians who have first line maintenance as their primary role, or Service Technicians who have 1-2 years of experience servicing electro- mechanical equipment
  • Must hold a valid US driver’s license with clean Motor Vehicle Report (MVR)
  • High school diploma or GED
  • Demonstrates mechanical, technical, electronic aptitude
  • Some technical school training preferred, but not required 

Physical Requirements and Working Conditions: 

  • The Service Technician operates in field service environment covering customer/client locations in designated districts
  • Client locations can include both indoor/outdoor environments where technicians can be exposed to varying weather conditions
  • Travels by car, van or public transportation to various assigned customer locations
  • Must be able to work a flexible work schedule. Hours may include mornings, evenings and weekends as required to meet the needs of our customers
  • Overtime may be required on occasion

Ability to operate and climb on a step ladder