Client Care Supervisor
Description
Burlington Emergency & Veterinary Specialist is looking for an amazing Client Service Supervisor to join our growing team!
Position/Job Summary:
The purpose of this position is to supervise, direct, plan, coordinate, and perform a variety of client communication duties to ensure outstanding customer support and promote increased efficiency within the department. Spends the majority of time on Client Care Coordinator (CCC) duties. Also observes and evaluates other CCCs in order to guide and assist them for the mutual benefit of the team. Sets an example for all CCSs. Delegates tasks that can be handled by others in order to have enough time to perform special projects, including the implementation of new ideas and procedures while increasing employee morale.
Position/Job Summary:
The purpose of this position is to supervise, direct, plan, coordinate, and perform a variety of client communication duties to ensure outstanding customer support and promote increased efficiency within the department. Spends the majority of time on Client Care Coordinator (CCC) duties. Also observes and evaluates other CCCs in order to guide and assist them for the mutual benefit of the team. Sets an example for all CCSs. Delegates tasks that can be handled by others in order to have enough time to perform special projects, including the implementation of new ideas and procedures while increasing employee morale.
Essential Functions:
- Supervise employees on the client care team.
- Hire, onboard and train new and existing client care employees.
- Provide client-centric, quality customer service to all clients and patients of BEVS, including and not limited to the responsibilities and duties of a CCC.
- Delegates duties to each employee to ensure that daily tasks are accomplished.
- Ensure that the team is properly scheduling appointments and obtaining all necessary data concerning the patient and owner, including and not limited to retrieving referral information, records and radiographs and attaching to patients’ records.
- Assist CCCs with complex client/patient financial and emotional cases.
- Provide one-on-one training and mentor new CCC team members of BEVS systems, procedures, and to develop customer service skills.
- Maintain documentation pertaining to Client Care department activities, processes, and procedures.
- Motivate the team to perform at their best and promote the BEVS mission and core values.
- Assist in developing programs to improve the morale of the Client Care team. Show appreciation for the team daily, and with the successful execution of programs.
- Serve as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
- Work well with all employees and ensure that your actions support the hospital, the doctors, and the practice philosophy.
- Attend training sessions to increase knowledge of systems, procedures, and to further develop customer service skills.
- Perform other duties as assigned, including CCC duties.
Education and Experience:
- High school diploma or GED certificate required; college graduate preferred.
- 3-5 years client support service experience in a fast paced, in-person organization.
- Knowledge of general office practices and procedures, Client Care Coordinator duties, and telephone techniques.
About us:
Burlington Emergency & Veterinary Specialists (BEVS) is Vermont’s only specialty and 24/7 emergency animal hospital. From expert emergency and critical care 24 hours a day to advanced veterinary specialty and referral services—including surgery, internal medicine, dentistry, neurology, rehabilitation, radioiodine therapy, and acupuncture—BEVS animal hospital is a trusted partner not only to you and your pet, but also to the region’s primary care veterinarians. BEVS is a Rarebreed Veterinary Partner located in Williston, Vermont
A common purpose with an uncommon passion—this is Rarebreed Veterinary Partners. We are a purpose-driven team placing talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for all our employees. Afterall, work should be your happy place! We focus on providing the best culture, tools, and support to our hospitals to allow the staff to focus on what they love most, caring for our animals.
We don’t want to offer you a job, we want to offer you a career! Supporting our employees' career goals is one of the many ways we're committed to employee happiness. This is why we have partnered with Penn Foster – to offer our employees access to career-focused programs through the Penn Foster Veterinary Academy Program at a Rarebreed discounted rate!
What else do we have to offer?
At Rarebreed, we provide employees in the veterinary profession the best work experience by creating and fostering a great culture where you can thrive. We value you and offer a one-of-a-kind, flexible total compensation package that consists of the following:
- Competitive base compensation plus bonus incentive
- Competitive medical, dental, and vision insurance coverage (or opt-out incentive)
- Company-paid 3% 401(k) contribution
- Generous paid time off to ensure work/life integration
- Employee Referral Award Program
- Company-paid life insurance, short term, and long-term disability
- Medical and Dependent Care Flexible Spending Accounts
- Access to Employee Assistance Programs
- Continuing education time off and reimbursement
- Pet Care discounts for your family pets at our clinics
- Free monthly wellness meetings focusing on stress & anxiety reduction and mindfulness
- Free online group exercise classes, such as yoga and HIIT (High Energy Interval Training), twice a week, taught by certified trainers
- Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing.
Employment will require successful completion of references and background check.
Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
Learn more about our career opportunities at: https://rarebreedvet.com/careers/