Emergency/Triage Liaison
Description
Burlington Emergency & Veterinary Specialists (BEVS) is seeking a skilled and compassionate Triage Emergency Liaison to join our Emergency & Critical Care (ECC) team. This role requires working evenings and weekends, and can be either part- or full-time.
BEVS is Vermont’s only 24/7 specialty and emergency animal hospital. We offer an unparalleled level of care, including expert emergency and critical care 24 hours a day, as well as advanced specialty services such as dentistry and oral surgery, internal medicine, neurology, ophthalmology, radioiodine therapy, and surgery. As a trusted partner to pet owners and referring veterinarians across the region, our team is committed to excellence in veterinary medicine and compassionate care. https://bevsvt.com/
Our Emergency Liaisons enhance the quality of patient care by acting as a bridge between our clients and medical teams. They work with other support staff and clinical members to meet the needs of our clients, and serve as a resource for questions and issues related to payment, plan of care, difficult decisions and other client concerns.
Triage Emergency Liaison
Burlington Emergency and Veterinary Specialists in Williston, VT
Pay rate: $24.00-$30.00/hour depending on experience and credentialing
KEY RESPONSIBILITIES
- Perform initial triage of stable patients upon presentation to the ER and communicate status and expectations to the client and emergency team.
- Educate and provide our clients with the knowledge they need for a positive experience
- Review all medical plans with client to ensure understanding of care received and associated charges
- Work with medical staff to provide answers to client’s questions in an expedient manner
- Support and educate clients through end of life decisions
- Build and strengthen relationships with our referring veterinary community via follow-up and assistance with patient communications
- Collaborate with clinical teams and facilitate across departments to find solutions
- Provide updates to clients and assist in the transfer of records
BENEFITS
- Competitive compensation and insurance (medical, dental, vision)
- 401(k) with up to 4% company match after 6 months
- Generous paid time off and bonding leave
- Company-paid life, AD&D, and short-term disability insurance
- Continuing education allowance and license fee reimbursement
- Employee referral program and uniform allowance
Plus, special benefits to utilize for your own pet:
- Pet Care: Discounts on veterinary services and products
- Pet Diagnostics: Discounts on reference lab testing
- Pet Food: Discounts on Purina pet foods
- Pet Insurance: Discounts available with our preferred vendor
REQUIREMENTS
- Associates degree or equivalent experience in the veterinary industry
- A minimum of 2 years’ experience in an animal care position with regular client interaction
- Veterinary Technician credentialed preferred but not required
- Technologically savvy
- Excellent oral and written communications skills
Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.
Employment will require the successful completion of references and background check.
Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
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