Quality Assurance Manager

Supply Chain & Quality MST, United States PST, United States


Bulletproof Overview:
Bulletproof is an omni-channel content driven consumer products company. Bulletproof’s Brand Purpose is focused on functional nutrition, here to prove that better is closer than you think. We re-imagine nutrition with science-backed and thoughtfully sourced ingredients to create quality additions to your daily wellness routine. Whether you’re supplementing your vitamin intake or fueling your workout, Bulletproof can help you discover what better feels like.
Bulletproof is a team of experienced professionals working to make high performance a daily reality for everyone on the planet. While our culture is casual and our workplace flexible, the team is passionate, customer driven, meaningfully connected, smart, and results focused.
Our customers know that our coffee, beverages, food, and supplements are the purest you can get anywhere, and you can expect to feel a difference in how you perform the first time you experience them. Environmentally conscious and ethically sourced products build a sustainable foundation for future generations to thrive. Bulletproof coffee has developed a cult following across the nation as a drink that provides sustained energy, while also programming your body to burn fat for energy.  In addition to providing convenient access to products through eCommerce, Bulletproof has also launched products in various nation-wide retailers (e.g. Whole Foods Market, Sprouts, Kroger).
At Bulletproof 360, Inc. (“Bulletproof”), we welcome employees and candidates with different backgrounds and perspectives. We value and trust each other – including our differences – while remaining true to our mission of improving lives. We encourage a corporate culture of self-expression, asking employees to be authentic to themselves. Our team brings together their unique perspectives, experiences, and passions in the work they do because we believe diversity makes us stronger, together.
Bulletproof aims to create a workplace that celebrates the diversity of our employees at all levels of the workforce without regard to age, race, color, sex, national origin, religion, sexual orientation, veteran status, gender identity and/or expression, disability or any other laws. We strive to take steps in our recruiting practices by promoting diversity and fostering inclusion throughout our interview and hiring process, working toward the goal of a diverse and inclusive workforce.
Position Overview:
Bulletproof is seeking an experienced Quality Assurance Manager to help ensure that we offer our customers world-class quality as we continue to broaden our product offerings and expand our distribution channels.

The Quality Assurance Manager will perform quality control activities engaged in oversight of the services provided by contract manufacturers; coordinate testing and evaluation of ingredients and products against prescribed standards; collaborate with and provide support for cross-functional teams to guarantee the delivery of superior internal customer service.
Key Responsibilities:
  • Demonstrate subject matter expertise as a member of a team of dedicated Quality professionals

  • Manage 1 QA Specialist, ensuring they have clearly defined goals, and deliver on expectations

  • Lead team member in document control and organization, sales requests and ad hoc projects

  • Serve as an auditor for Bulletproof, assessing current and potential contract manufacturers quality and food safety management systems

  • Understand and comply with departmental and corporate SOPs

  • Provide superior internal customer service to such departments as Product Management, R&D, Supply Chain, etc.

  • Serve as main quality contact on both innovation projects and on-going product categories

  • Review customer complaint data and develop appropriate action plans to address

  • Partner with co-mans and warehouse, as needed, on investigations and CAPAs

  • Stay current on quality standards/regulations such as FSMA, NLEA, GFSI

  • Brings together staff of different disciplines and drives the group to plan and formulate comprehensive quality procedures

  • Enhances department and organization reputation by accepting ownership for accomplishing new and different quality requests; exploring opportunities to add value to job accomplishments; create Best in Class quality culture.

  • 5-7 years’ experience in a multifaceted Quality operation

  • Relevant scientific/technical degree is strongly preferred; may substitute substantial related experience

  • Understanding of the regulatory and quality requirements of the food, beverage and supplement manufacturing environments; knowledge of cGMP, HACCP, FDA, USDA Organic and similar standards

  • A history of working with contract laboratories to schedule and perform analytical testing

  • Qualified auditor (via training and experience)

  • Certified PCQI (preventative controls qualified individual)

  • HACCP certified

  • Experience with dietary supplements, NSF knowledge a plus

Professional traits that are not unique to this position, but necessary for Bulletproof leaders:
  • Exhibits excellent judgment

  • Entrepreneurial problem solver with strong troubleshooting skills

  • Vocally self-aware and curious

  • Results oriented

  • Hires great people.  Develops great people

  • Ability to effectively manage time, multi-task, and prioritize projects to meet established deadlines

  • Ability to communicate clearly and concisely, both verbally and written

  • Has relentlessly high standards

  • Thinks strategically, but stays on top of tactical execution 

  • You love learning, and it’s one of the things you do to make yourself better every single day

Annual base salary gross: $90,000 - $120,000. The base salary range represents the anticipated low and high end of the salary range for this position.  The base salary is one component of the total compensation package for employees. Other benefits include performance bonus program, generous time-off, flexible schedules, comprehensive health insurance (several options to choose from), 401k program with company match, paid parental leave, company paid disability insurance, and bulletproof.com store discount & credit.
This is a full-time position that is open to candidates located in PST and MST time zones. Maximum fun, maximum knowledge, and maximum performance are a part of the job description, and you’ll get to work with the team on a regular basis to upgrade your game, your mental performance, and your life.  This is a great opportunity to grow with a company.
Think you’ve got what it takes?
Let’s talk!