Account Representative

Sales Idaho Lewiston, Idaho



Job Success Profile

Account Representative


Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. 

Position Summary

The Account Representative position is focused primarily on growing sales and maintain current applications at Clearwater Mill located at Lewiston ID. This position is critical to supporting the customer base of the assigned region or strategic business unit while actively focused on providing value to the customer and increase profits in the territory.


  • Increase sales through relationship building and product knowledge
  • Retention of Buckman’s current business
  • Champion Buckman and customerssafety culture/policies
  • Generates Continuous Improvement Initiatives for Buckman and customers
  • Entertaining as needed in accordance with Buckman guidelines
  • Using subject matter expertise to troubleshoot and problem solve
  • Establishing relationships at all levels based on faith and trust
  • Results driven decision making while maintaining Buckman values
  • Use sales tools to maintain accurate and up-to-date account information
  • Submitting required reports in a timely manner.
  • Continuing education and self-training by taking advantage of raining opportunities
  • Maintaining consignment inventory
  • Managing Buckman assets
  • Mechanical abilities to maintain and repair Buckman assets or equipment failures
  • Effective Planning and Preparation
  • Obtaining and using knowledge of customers' systems
  • Support Team Initiatives and Support Team Members needs
  • Ensure Activity (Service) Reports are distributed regularly

Main Success Metrics

MPC generation at customer account

MPC metrics in KPM tracked quarterly

Successful trial/business conversions

Highly involved with sales funnel planning and tracking with Account Manager

Competencies Needed for Success

  •                    Job Competencies – Results Leadership:    
  •                  Focus on Results - Consistently achieving results, even under tough                                           circumstances. 
  •                  Plans and Aligns Planning and prioritizing work to meet commitments                                                         aligned with organizational goals.   
  •                  Ensures Accountability - Holding self and others accountable to meet                                           commitments.  
  •                    Job Competencies – People Leadership:   
  •                  Collaborates - Building partnerships and working collaboratively with                                                         others to meet shared objectives.   
  •                  Engages & Inspires - Creating a climate where people are motivated to                                           do their best to help the organization achieve its objectives.   
  •                    Job Competencies – Leadership:   
  •                  Decision Quality - Making good and timely decisions that keep the                                           organization moving forward.   
  •                  Possibility Thinking - Creating new and better ways for the organization                                                         to be successful.  
  •                  Customer Focus - Building strong customer relationships and delivering                                                         customer-centric solutions.   
  •                  Technical Job Knowledge - Applying specialized, technical job knowledge                                           that is needed to perform the job successfully.  
  •                    Job Competencies – Self:   
  •                  Manages Ambiguity- Operating effectively, even when things are                                           not certain, or the way forward is not clear.  
  • Nimble Learning - Actively learning through experimentation when               tackling new problems, using both successes and failures as leaning fodder.

Minimum Requirements to Apply

Education Level completed:

  • Bachelor's degree (BA/BS) from four-year college or university
  • Pulp & Paper, Chemical Engineering, Chemistry, or Biology. Pulp & Paper Degree preferred.

Preferred Qualifications 

  • Specific training in pulp and paper science desired.
  • Knowledge in water treatment application is an asset.
  • Demonstrated understanding of business/finance and terminology desirable.



  • Lewiston, Idaho


  • English


  • 10%