Technical Service Representative

Technical Support New York Niagara Falls, New York


Description

Technical Service Representative

Location: Niagara Falls, New York 

Language: English

Travel: 5-10%

Seniority Level: Associate


Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.

Position Summary
Performs services at Cascades in Niagara Falls, NY. Services include start up commissioning of equipment and controllers, preventive maintenance, repair services, wet end chemistry testing, basic operational training for customers, and similar field tasks.



Essential Job Responsibilities
  • Provides on-site customer service for limited product/application/system offerings in accordance with a written service plan.
  • Documents all work and service, including evaluation of plant personnel test results, chemical application rates, chemical and test reagent inventory levels, and program deficiencies/corrective action required
  • Assists sales personnel in maintaining 100% compliance with the 8 Business Management Standards
  • Diagnoses, repairs or adjusts equipment and trains customers in these procedures
  • Adjusts chemical dosages/applications when necessary at full service accounts
  • Performs basic start up services, preventive maintenance, and basic general services on Company’s product/application/systems offerings
  • Complete required field documentation and reports and electronically transmit appropriate completed reports (i.e., job related field service report, expense report, etc.) in a timely fashion as dictated by Company policy and departmental procedures
  • Assists with on-site customer training utilizing Operating Training materials at assigned accounts. Documents customer training using personal service reports
  • Works with Buckman sales personnel to discover customer needs and maintain account leadership
  • Participates in local district meetings, regional meetings and Buckman training seminars.
  • Responsible for all aspects of safety on the job, including the operation and maintenance of assigned company vehicle, the compliance with Buckman Safety, HAZMAT & Product Stewardship policies, and complying with Buckman policy regarding the shipping of analytical samples.
Essential Job Requirements
  • High school diploma required. 
  • 2+ years of related experience. Knowledge of mechanical, electrical and plumbing systems. 
  • 2+ years of repair, troubleshooting and/or field service experience
  • Must have valid driver's license, insurance and reliable transportation 

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