Quality Assurance Systems Leader

Quality Assurance Memphis, Tennessee Memphis, TN


Quality Assurance Systems Leader

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. 

Memphis, TN (required)



The Quality Assurance Systems Leader contributes to the success of Buckman USA by assisting with the maintenance of the various systems and platforms related to the Quality Management System. In addition, this position is responsible for developing and sustaining the Quality Management System in line with the organization and industry standards. This role will improve processes throughout the organization through regular reviews/audits of documented procedures and policies. Cost of Poor Quality, Quality Assurance, drive Quality through Pillars: Assist with assuring Total Associate Involvement: Drive Quality Metrics  Lead continued development and maintenance of QMS Drive Customer Focus  Drive Continuous Improvement

Key Outcomes / Responsibilities

  • Perform all activities with safety as the top priority
  • Improving Customer Satisfaction
  • Reducing Cost of Poor Quality
  • Improving Right the First Time Metric
  • Understanding of key cost drivers and other Quality variables Supplier, Operations, Customer Service, and Logistics relationship management
  • Total Associate Involvement
  • Quality Metrics (Measurement)
  • Quality Management Systems Customer Focus
  • Assist with maintaining Key metrics identified by Buckman playbook or other sources
  • Assist with CCAR system and closure of CCAR’s, monitor and record for accuracy Develop metrics around document control and maintaining Quality Records
  • Provide support by leading internal audits, participating in external audits.
  • Updating the QMS as needed; continuous improvement
  • Constantly seeking more information for even greater understanding of the QMS and ISO 9001:2015
  • Update SAP as needed to maintain customer specification and other assigned duties
  • Working and Communicating with Field Sales on customer issues and CCAR’s
  • Maintain a working knowledge of Buckman policies


Minimum / Required Qualifications

  • 4-year college degree in Business or Science from an accredited institution.
  • Experience with cross-functional teams and the ability to coordinate a wide variety of resources to meet KPM's.
  • Experience in SAP or other ERP systems.
  • Demonstrate a high level of competency in Six Sigma and Lean Thinking.

Must Have Successful Experiences

  • Extensive and broad managerial experience in team management in the manufacturing, production, or chemical industry.
  • Ability to coordinate wide variety of resources across multiple functions to meet quality metrics.
  • Experience using SAP
  • Excellent and demonstrated Microsoft Suite computer skills
  • Demonstrate a high level of competency in Six Sigma and Lean Thinking.
  • Experience with detailed project management software a plus
  • ISO Auditor experience