Omnichannel Inside Sales Representative
Description
Omnichannel Inside Sales Representative
Buckman – Remote
Location: Remote
Language: English
Travel: up to 75%
Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.
Position Summary
The Omnichannel Inside Sales Representative role is responsible for driving top and bottom-line growth with new business development in a fast-paced, digitally driven environment. This role involves managing a specific amount of small to medium sized accounts, generating correspondence and engagement with dormant accounts and coordinating all first-line prospection across the various industries that Buckman impacts. The role involves leveraging Buckman's capabilities, as well as utilizing voice of customer and market trends in developing and executing go-to-market strategies and target campaigns to meet sales and profitability targets. The Inside Sales Representative actively participates in the S&OP processes and collaborates effectively with business development, research & development, marketing and technology, and smart digital in accelerating customer acquisition and providing an unmatched Customer Experience. This role is responsible for championing a high safety culture, setting the strategy to win, and delivering results.
Key Outcomes/Responsibilities
Outcome: Deliver Revenue, GP, and Share of Wallet Growth
Actions: EM Inside Sales Representative Responsibilities:
•Account Management: Oversee a portfolio of small to medium-sized accounts, ensuring consistent engagement and growth.
•Lead Generation & Prospecting: Manage and convert web leads and campaign leads, Re-engage dormant accounts and lead first-line prospecting efforts across Buckman’s diverse industry sectors.
•Achieve or exceed sales targets and performance metrics to drive revenue growth.
•Build sustainable Sales Pipeline Growth/Health and forecast revenue to ensure achievement of targets.
•Drive Inside Sales process from Demand/Lead generation, qualification, Customer engagement, and conversion.
•Proactively reach out to potential customers via phone, email, and other communication channels.
•Identify and qualify sales opportunities by understanding customer needs and requirements.
•Present and demonstrate the value of our products and services to potential customers.
•Build and maintain strong relationships with customers to foster long-term partnerships.
•Maintain accurate and up-to-date records of customer interactions and sales activities in Dynamics CRM system.
•Collaborate with the sales team and other departments to ensure a seamless customer experience.
•Provide exceptional customer service and support throughout the sales process.
Stay informed about industry trends, market conditions, and competitor activities to proactively evaluate opportunities.
Basic Qualifications
- 2- 5 years + experience in Inside Sales or Business Development with proven record of high performance, consistently meeting or exceeding Sales Targets and KPls
- Excellent verbal and written communication skills
- Strong customer-centric approach with the ability to cultivate and maintain lasting relationships
- Proficiency in sales techniques, including prospecting, qualifying, and closing deals
- Skilled in progressing customers through the sales cycle starting from research and discovery to opportunity development and closing
- Strong organizational and time management skills
- Ability to identify customer needs and provide effective solutions
- Flexibility to adapt to changing market conditions, customer needs, and situations
- Proficiency in CRM and sales automation tools, with a keen enthusiasm for exploring new technologies that foster continuous improvement
- Self-motivated with a strong drive to achieve and exceed goals
- Team Player: Ability to work collaboratively within a team environment
- Resilience: Ability to handle rejection and maintain a positive attitude
Preferred:
•2 years + of Chemical Industry Experience
•Mastery of Insight Selling
•Strong understanding of smart digital solutions, emerging technologies and potential impact on both strategy and customer opportunities
•Experience with remote or hybrid work environments
•Understanding of business/finance and terminology
Competencies
•Exceptional organizational skills and attention to detail, and the ability to adapt quickly to evolving business needs and priorities
•Strong verbal and written communication skills, with the ability to adjust communication style as needed to influence stakeholders and drive results
•Proven hunting skills within the sales process
•Ability to cooperate effectively within a multi-functional, global organizational structure, demonstrating robust interpersonal skills
•Self-motivated and capable of thriving in a fast-paced environment
•Strong critical thinking skills and analytical abilities, enabling effective assessments of situations and opportunities
•Curious and teachable, with a passion for continuous improvement
•Proficient in SAP, CRM, and Microsoft office applications such as Excel, Word, Power Point, Outlook, etc.
•Embodies the core values of Buckman
We appreciate the interest of recruitment partners, but we are not engaging external agencies for this role.
#LI-TF1
#LI-Remote