Technical Service Representative - Buckman Digital Water

Technical Support Charlotte, NC


Technical Service Representative
Buckman Digital Water

Location: Charlotte, NC
Language: English

Travel: 50-75% regional travel

Seniority Level:  Associate 

Employment Type:  Full Time 

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.

Position Summary

Contributes to the success of Buckman’s digital strategy by providing routine and emergency site services including on site chemical testing, sensor calibration, and Ackumen maintenance and plays a role in account management.

Charlotte, NC





Essential Job Responsibilities

  • Provides on-site customer service for Buckman Digital Water customers in the region
  • Completes on site calibration of sensors on Ackumen equipment 
  • Documents services provided and reports value of Buckman Digital Water and Ackumen to customers during visits
  • Conducts emergency site visits to troubleshoot support requirements, identifies and resolves issues on site, and reports findings and solutions to customers in person and via Ackumen
  • Provides remote installation support and conducts on site installation using Buckman Digital Water installation tools and following the Buckman Digital Water process
  • Coordinates installations with sales reps, insights lab, and customers 
  • Travels for installations outside of the region as required 
  • Supports third party installers and installations 
  • Manages on site relationships with customers 
Essential Job Requirements
  • Vocational or associates degree in mechanical related area or equivalent experience 
  • 1-3 years experience with electrical controls, electrical troubleshooting, PLC controllers, or other automation
  • 1-3 years experience with piping systems, troubleshooting mechanical systems, PVC piping, or similar 
  • Mechanical aptitude 
  • Ability to read and interpret basic electrical and mechanical drawings and P&ID's
  • Proven ability to work remotely, independently, and without supervision 
  • Must have a valid drivers license and clean driving record
  • Ability to work flexible hours and travel on short notice when required, must be willing to travel within region 

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