Customer Service Specialist

Supply Chain Chennai, India


Description

Customer Service Specialist (Contract)

Location   :  Chennai, India
Required Language : English
Employment Type : Contractor
Seniority Level : Entry Level
Travel : <10%

 

  • Job Summary:

 

Order processing from receipt of order request to delivery. This includes accurate order entry, confirmation of availability, shipping, follow-up with various Buckman teams to make sure customer /order expectations are met on invoicing and delivery. Providing requested information to our customers and fellow Buckman team members with clear, concise and timely communication. Continually exploring opportunities to enhance our customer experience while focusing on the Buckman Way.

 

  • Job Responsibilities: 

High Level of Order Fulfilment, Customer Satisfaction & Superior Customer Intimacy Services

Customer Experience

  1. Accurate order entry includes confirming request and reviewing entry
  2. Timely documented communication concerning orders and requested information
  3. Making sure there is a clear resolution to all issues
  4. Proving alternative solutions
  5. Working with other departments to help complete customer request.
  6. Keeping up to date and understanding procedural changes
  7. Completing and passing all online training / courses

 

  • Job Description:

 

  1. High Level of Order Fulfillment processing.
  2. Ensure effective customer service and relations through prompt processing of sales orders and timely documentation.
  3. Ensure every order is executed as a Perfect Order and every documentation is executed as perfect which affects our Perfect order.
  4. Prompt response to sales associates/distributors/customers on issues or related such as orders and documentation inquiries, etc.
  5. Meeting special needs, requests from customers on the Order processing and Shipping documentation.

 Job Specification:

Education:  Relevant diploma/degree in the Supply Chain Management or Logistics.

Experience: 

  • 2-4 years of relevant working experience in an MNC.
  • Brief background in customer service, logistics and international trade functions.
  • Bilingual in written and spoken English.
  • Computer proficiency with Good knowledge in Microsoft Office Applications.
  • Familiar with ERP system (SAP).
  • Fast Learner.

Personal Traits:   

  • Pleasant personality, energetic, self-motivated and results oriented.
  • Good interpersonal and communication skills.
  • A team player with the ability to work independently.

 

 

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