Customer Delivery Technician
Description
Customer Delivery Technician
Buckman – Fernandina Beach, FL
Location: Fernandina Beach, FL
Language: English
Travel: up to 75%
Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.
Position Summary
The Customer Delivery Technician (CDT) at Fernandina Beach is a critical role that ensures the reliability, continuity, and performance of our on‑site chemical and treatment operations—directly enabling our Sales Executive to focus on strategic growth at both of the Fernandina Beach mills, and pursue new customer acquisition In Jacksonville area. This position is foundational to our ability to deliver consistent value and maintain exceptional service standards. The CDT will perform essential daily operational tasks including influent chemistry jar testing, chlorine residual monitoring, cooling tower testing, inventory management, and hands‑on pump maintenance and repair. The role also manages chemical handling protocols, supports equipment installations, and ensures the safe and efficient operation of all on-site treatment systems.
Key Outcomes/Responsibilities
- Managing the operations and performance of equipment in a manner that makes Buckman attractive and prevents attrition
Actions: pump maintenance, inventory, chemical testing, process sample testing, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), responding to service calls as needed
- Customer Delivery Tech should support Sales Executive in the execution of savings projects to the customer to help improve their process (>10% of sales each year)
Actions: lab testing to provide supporting data, installation of new equipment, process sample testing
- Customer Delivery Tech should reduce service workload for Sales Executive so that annual sales targets can be reached by increasing volumes or obtaining new applications
Actions: commercializing new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applications
- Servicing the account in a manner that keeps the customer happy
Actions: writing service reports, application testing and monitoring, responding to service calls, maintaining equipment
Basic Qualifications
- Education Requirements: High School Diploma or equivalent
- Job Experience: 2 - 3 years
- Critical knowledge specific to the role
- Pipe fitting
- Chemical handling
- Chemical pumps
- Communication training
Competencies
- Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
- Ensures Accountability - Holding self and others accountable to meet commitments
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Develops Talent - Developing people to meet both their career goals and the organization's goals
We appreciate the interest of recruitment partners, but we are not engaging external agencies for this role.
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