Technical Service Representative

Sales Canada Sudbury, Ontario, Canada



Technical Service Representative


  • Sudbury, Ontario, Canada


  • English


  • 0%


Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. 

Position Summary

Performs services at customer job sites as assigned in Espanola, Ontario. Services include start up commissioning of chemical feed equipment and controllers, preventive maintenance, repair services, high purity water testing, basic operational training for customers, provide chemical dosing charts, and similar field tasks.

Principle Accountabilities

Essential functions for this position listing the most important first.


  • Provides on-site customer service for limited product/application/system offerings in accordance with a written service plan. Documents all work and service, including evaluation of plant personnel test results, chemical application rates, chemical and test reagent inventory levels, and program deficiencies/corrective action required.  Assists sales personnel in maintaining 100% compliance with the 8 Business Management Standards.
  • Diagnoses, repairs or adjusts equipment and trains customers in these procedures.  Adjusts chemical dosages/applications when necessary at full-service accounts.  Requires creativity and ingenuity in devising solutions to customer problems and the ability to operate independently with minimal supervision.
  • Performs basic start up services, preventive maintenance, and basic general services on Company’s product/application/systems offerings.
  • Complete required field documentation and reports and electronically transmit appropriate completed reports (i.e., job related field service report, expense report, etc.) in a timely fashion as dictated by Company policy and departmental procedures.  This includes Personal Service Reports for all service calls, weekly Call Reports, monthly Planning Schedule, and monthly Expense Reports.
  • Assists with on-site customer training utilizing Operating Training materials at assigned accounts. Documents customer training using personal service reports.
  • Works with Buckman sales personnel to discover customer needs and maintain account leadership.
  • Participates in local district meetings, regional meetings and Buckman training seminars.
  • Responsible for all aspects of safety on the job, including the operation and maintenance of assigned company vehicle, the compliance with Buckman Safety, HAZMAT & Product Stewardship policies, and complying with Buckman policy regarding the shipping of analytical samples.

Main Success Metrics

MPC generation at customer account

Successful trial/business conversions

Competencies Needed for Success

          Job Competencies – Results Leadership:  

  • Focus on Results - Consistently achieving results, even under tough circumstances. 
  • Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals. 
  • Ensures Accountability - Holding self and others accountable to meet commitments. 

          Job Competencies – People Leadership: 

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. 
  • Engages & Inspires - Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 

          Job Competencies – Thought Leadership: 

  • Decision Quality - Making good and timely decisions that keep the organization moving forward. 
  • Possibility Thinking - Creating new and better ways for the organization to be successful. 
  • Technical Job Knowledge - Applying specialized, technical job knowledge that is needed to perform the job successfully. 

          Job Competencies – Self: 

o         Manages Ambiguity- Operating effectively, even when things are not certain or the way forward is not clear. 

o         Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. 

Minimum Requirements to Apply

  • 3rd Class Power Engineering Certification. Associates degree or trade certification preferred
  • Minimum 5 years related experience with High Pressure Boiler Feedwater equipment and it’s operation.  Skilled at high purity water testing. Knowledge of mechanical, electrical, and plumbing systems and computer skills required. Recovery boiler experience preferred.
  • Understanding pf boiler feedwater chemistry essential. 
  • Must adhere to the Company's and customers' safety, alcohol, and drug policies.
  • Must provide own transportation
  • Must possess good communication skills, verbal and written.
  • Ability to work flexible hours as required.