Chief Information Officer

Information Technology Memphis, Tennessee


Job Success Profile

Chief Information Officer


1.    Mission Statement

As the CIO this role will be directly responsible for Buckman’s Business Systems, IT infrastructure, Master Data Management and Cyber Security. Reporting to the Chief Financial Officer, the CIO will continue to build and lead a world-class IT organization aligned with the overall business and growth strategy of the company. They will be responsible for driving a company-wide data, process and systems standardization.  The CIO will work with the Chief Digitization Officer (CDO) toward employing digital technologies as business improvement enablers.  The CIO will focus on continuous modernizing of IT infrastructure with balanced cloud and edge computing, ensuring pragmatic and effective cybersecurity, and forging strategic supplier relationships – all while creating a nimble, reliable, and cost-effective IT organization and platform across the business. to emphasize SAP experience needed please add to 1st para at the end "Deep expertise in SAP is required with experience in multiple SAP implementations.

A significant role for the CIO will be to anticipate industry change and identify opportunities for technology innovation that helps to solidify our leadership position within a highly competitive industry landscape.

2.    Outcomes and Objectives

Sets up and Executes IT Strategy in alignment with the Company’s strategy and goals

  • Establish roadmap for effective business systems evolution including but not limited to the next phase evolution from ECC6 SAP.
  • Establish roadmap for effective business intelligence, analytics, and decision support across the business.
  • Partner with the CDO to layout a vision and execution on the digitization of the organization.
  • Lead effort to identify optimal business systems/tools and underlying IT infrastructure that will support Buckman going forward.


Governance of IT Function

  • The CIO will be tasked with optimizing the IT operational and capital budgets and to continue to develop the talent pipeline of the IT organization through strong recruitment, training, mentorship, and actively rewarding and recognizing exemplary contributions. Overall, s/he will manage a 100+ person global team including internal, contractor, and outsourced IT resources.
  • Challenges the IT organization to generate and implement breakthrough ideas and solutions for transformation.
  • Ensures well thought out business cases/justifications are developed for IT initiatives.
  • Implement an IT governance structure, to include business partners, to ensure predictable and reliable implementation (project management) and support plans are in place to execute chosen IT initiatives and effectively support implemented solutions.
  • Develop and manage standardized application portfolios across Buckman, globally.
  • Ensure effective project management across strategic initiatives that deliver expected results as scoped, ontime, and within budget.
  • Ensure development of policies, procedures and standards for computer-based business systems, including but not limited to business applications, IT infrastructure, information systems security, and disaster recovery.
  • Manage risk around Buckman business IT systems and underlying IT infrastructure.
  • Design and maintain an effective cyber-security program that protects the company’s assets in a cost-justified manner; ensure compliance.
  • Manage an enterprise-wide IT team across all company locations; set clear objectives for the IT team and manage all resources accordingly.
  • Manage 3rd-party relationships and service providers engaged in the delivery of IT solutions and services across Buckman.


Business Partner

  • Pushes managers in the business to re-examine how things are done, challenging their assumptions about what is possible.
  • Mentors the business on how to best harness the power of the Company’s IT resources. Develop strategy around building user knowledge that includes effective and repeatable end user training.
  • Infuse a culture where data and analytics are foundational components to most business discussions and decision-making across the business, including sound ROI analysis.
  • Demonstrate ability to assimilate information quickly and concisely, make decisions, and act appropriately in a dynamic, fast-paced environment.
  • Work across business functions to conceptualize, develop and implement IT solutions.
  • Work with the business to successfully lay IT foundations and business tools/process to support shared services.
  • Work closely with Buckman Digital team to ensure execution of digital roadmap in support of internal and customer facing technologies.

3.    Key Success Metrics

  • Cost management
  • Adherence to project timelines
  • Cyber incident/impact rates
  • Staff/Team pulse survey results
  • % up time of critical business systems

4.    Main Decision-Making Rights – accountable/decision maker for:

  • IT talent and staffing
  • IT and systems strategy
  • Key infrastructure, systems and business partner selection

5.    Competencies

Candidates will have deep experience partnering with business leaders at all levels of the organization to ensure transformation efforts are fully adopted by the organization. Providing continuous, transparent, and inspirational leadership is crucial for the CIO to be successful, as is his/her ability to use technology to translate client/institutional needs into practical, workable business solutions.

The ideal candidate must possess strong executive-level influencing skills and exhibit a high level of energy, integrity and dedication. The CIO will be an outstanding people leader, capable of attracting, developing, and retaining IT talent and building a performance-driven culture.


Desired Profile / Qualifications


  • Deep experience partnering with business leaders at all levels of the organization to ensure transformation efforts are fully adopted by the organization. Providing continuous, transparent, and inspirational leadership is crucial for theCIO to be successful, as is his/her ability to use technology to translate client/institutional needs into practical, workable business solutions.
  • Strongly curious and questioning nature, with a “trust but verify” approach. 
  • Relentless focus and desire to achieve the target, which should permeate all conversations and behaviors.
  • Can deploy a broad range of leadership styles, ranging from respected ‘hard edge’ manager to motivational senior coach. Must have executive level gravitas and credibility.
  • Strong problem-solving intrinsic, proven in a large, high-paced program environment. Personal conviction and energy to sustain program momentum over an extended period.

Desired Experience and expertise profile

  • A minimum of 10 years of successful information technology leadership experience in a large, multi-location, global and complex manufacturing environment.
  • Demonstrated experience in architecting business solutions using a global SAP footprint – deep understanding of SAP system architecture and master data management design in a multi-plant manufacturing environment is a must.
  • Experience with the development and integration of digital technologies to enhance business effectiveness.
  • IT turnaround/optimization experience preferred, including right-sizing and foundational IT governance (e.g., budgetary, project management, business-aligned IT demand management, strategic supplier relationships, etc.).
  • Proven ability to challenge, motivate and partner with the executive leadership team to foster innovation and lead change in an atmosphere of mutual respect.
  • Experience leading an IT team of 100+ internal and external resources in a global, large-scale, distributed organization.
  • Ability to build, motivate and lead a diverse team of global IT professionals.
  • Experience in identifying and effectively utilizing data-based decision making to improve business performance.
  • Natural, confident leader.
  • Passionate and energized by the opportunity to be a part of the team that will drive the business toward aggressive and sustained growth.



A bachelor’s degree from a top-tier university’s information technology, management information system or related field. Master’s or MBA degree from a top-tier university or business school is highly advantageous.

Location: Memphis – TN.