Customer Service Representative

Operations Port Huron, Michigan


Description

 

 

 

 

 

 

Organization Overview
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.    

 

Position Summary

Reporting to the US Billing Supervisor, this position is responsible for account administration on behalf of the US Brokerage division at Buckland. 

 

What we can offer you

  • Competitive salary, benefits package and matching retirement plan
  • A friendly, collaborative work environment
  • Opportunities for professional development & ongoing learning
  • A chance to be part of a growing organization

 

Key Responsibilities:

  • Assist with all aspects of US account administration to include but not exclusive to:
    • Coordinate and assist in transitioning accounts over to Buckland (Transition Action Plan – TAP)
    • Liaison between intercompany departments with regards to potential set up and/or inquires
    • Assess new business opportunities
    • Administration of new account setup in US brokerage software (including rates, parties, HTS, and PGA information)
    • Apply for and manage all Continuous and Single Transaction Bond activities
  • Ability to develop and position solutions to new and existing customers
  • Proven ability to onboard customers
  • Create first entry/entry summary/billing to support the operations
  • Collect any required fees up front
  • Conduct post sale follow up and ongoing needs analysis
  • Communication with possible One Time and Full Account inquiries on import/export regulations
  • Work in unison with the sales and service team on issues arising from service calls
  • Willing to travel short distances (between offices)

 

The ideal candidate will bring:

  • Post-secondary education and a minimum of 2 years Customs Brokerage experience
  • NCBFAA's Certified Customs Specialist (CCS) Designation (must maintain yearly status)
  • Excellent organizational skills with ability to prioritize, manage multiple tasks and multi-tasking skills
  • Self-starter and able to support External Sales Teams
  • Strong interpersonal skills including oral and written communication
  • Reliable, positive, and self-motivated team player
  • Strong computer skills including Windows, Microsoft Office and a networked environment

 

If this describes you, we’d love to hear from you. Please visit our website at www.buckland.com to learn more about Buckland and apply through our Career page today.

 

Those applicants requiring a reasonable accommodation in the application and/or interview process must submit their request to the Human Resources Department