Epic Application Analyst - Ambulatory

EPIC Implementation Oakland, California


At Brown & Toland we’re the people behind the scenes who make sure our Physicians have the time and support to do what they do best- care for our members. Together, we form one of the most recognized medical groups in the California. We are 2,700+ local physicians, working in 38 cities in California, caring for more than 350,000 patients. If working with highly competent, hard-working, thoughtful clinicians who value good ideas and are passionate about reshaping healthcare excites you, then we’re thrilled to welcome you to your new career.

Job Summary & Responsibilities





Job Summary

This role serves as the primary point of contact around day-to-day management of Epic Application (employees may specialize across applications / solutions). This role is to be responsible for the coordination and maintenance of the application and provide end-users with support, resolving issues as they arise as well as proactively managing / coordinating with other Epic Application Analysts across teams to create dynamic user focused solution.



Essential Functions

  • Serve as primary point of contact between IT team and end users, addressing their day to day issues and identifying issues to be coordinated across teams when needed
  • Develop an understanding of operational needs to set the direction for the organization's workflows, how applications are currently meeting those needs, and identifying potential problem areas
  • Work collaboratively across Epic teams to generate unique and innovative solutions to address user issues
  • Analyze technical issues associated with Epic software Identifying and implementing requested changes to the system



Key Skills

  • Technically skilled across EPIC Applications
  • Ability and willingness to manage and prioritize multiple assignments or tasks with potentially conflicting deadlines, desire to seek out additional assignments or tasks, and to help others
  • Ability and desire to quickly learn and develop new skillsets in a quick paced environment
  • Strong team building and communication skills, both written and oral with internal and external stakeholders




  • This position does not have direct people management responsibilities









  • Bachelor's degree or equivalent coursework field and/or applicable military experience

Preferred Education

  • Master's degree or other advanced degree in Computer Science or related field






  • 3+ years professional experience working with EPIC applications in a healthcare setting, preferably in an IPA or managed care environment

Preferred Experience

  • 5+ years professional experience working with EPIC applications in a healthcare setting, preferably in an IPA or managed care environment



Required Certifications

  • EPIC certifications vary by sub-role
  • EpicCare, CareEverywhere, MyChart, Haiku, Cantu, Resolute, Prelude, Cadence, Tapestry

Preferred Certifications

  • N/A



Role Competencies









Core Competencies


Individual Contributor

  • Works cooperatively with Team members across the organization to achieve shared objectives
  • Partners with Team Members to get work done
  • Gains trust and support across the organization


Individual Contributor

  • Regularly meets targets and metrics
  • Pushes Team Members to set high standards and performance targets and exceed them
  • Sets solid targets that drive results


Individual Contributor

  • Contributes to a work climate where differences are valued and supported
  • Applies Team Members diverse experiences, styles, backgrounds and perspectives
  • Treats Team Members with kindness


Individual Contributor

  • Acts fairly despite conflicting demands
  • Behaves in a way that is consistent with what he/she says around honesty, ethics, and integrity; leads by example
  • Presents truthful information even if not always favorable


Individual Contributor

  • Introduces new ways of looking at problems
  • Can take a creative idea and put it into practice
  • Encourages diverse thinking to promote and nurture innovation







Work Dimensions






Level Factor

Requirement (direct from leveling guide)

Work Dimension

Scope & Impact


Knowledge & Skill

Developing professional expertise


Works on problems of moderate scope, Exercises judgment within defined procedures




Normally receives general instructions on routine work


Typically requires Bachelor’s degree, 2+ years professional experience



Physical Requirements and Work Environment 

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


  • Activity: Sit: Continuously (more than 2/3 of the work shift)
  • Activity: Stand: Occasionally (up to 1/3 of the work shift)
  • Activity: Walk: Occasionally (up to 1/3 of the work shift)
  • Motion: Bend/Twist: Up to 1/3 of time
  • Motion: Carry/Lift: Up to 1/3 of time
  • Motion: Reach: Up to 1/3 of time
  • Motion: Squat: Up to 1/3 of time
  • Use of Hands (Left/Right): General Motor Function
  • Use of Hands (Left/Right): Precise Motor Function (Or Fine Manipulation)
  • Use of Hands: Repetitive Motion: 1/3 or more of time
  • Weight Lifted/Force Exerted: Up to 10 lbs: Up to 1/3 of time
  • Work Environment: Special visual or auditory requirements including working with a computer terminal