Epic Application Analyst (Tapestry Contracts – Capitation)

Healthcare IT Oakland, California


Description


At Brown & Toland we’re the people behind the scenes who make sure our Physicians have the time and support to do what they do best- care for our members. Together, we form one of the most recognized medical groups in the California. We are 2,700+ local physicians, working in 38 cities in California, caring for more than 350,000 patients. If working with highly competent, hard-working, thoughtful clinicians who value good ideas and are passionate about reshaping healthcare excites you, then we’re thrilled to welcome you to your new career.


 

Job Summary & Responsibilities

 

 

 

 

Job Summary

This role serves as the primary point of contact around day-to-day management of Epic Application (employees may specialize across applications / solutions. This role is to be responsible for the coordination and maintenance of the application and provide end-users with support, resolving issues as they arise as well as proactively managing / coordinating with other Epic Application Analysts across teams to create dynamic user focused solution.

 

 

Essential Functions

  • Serve as primary point of contact between IT team and end users, addressing their day to day issues and identifying issues to be coordinated across teams when needed
  • Develop an understanding of operational needs to set the direction for the organization's workflows, how applications are currently meeting those needs, and identifying potential problem areas
  • Work collaboratively across Epic teams to generate unique and innovative solutions to address user issues
  • Analyze technical issues associated with Epic software Identifying and implementing requested changes to the system

 

 

Key Skills

  • Technically skilled across EPIC Applications
  • Ability and willingness to manage and prioritize multiple assignments or tasks with potentially conflicting deadlines, desire to seek out additional assignments or tasks, and to help others
  • Ability and desire to quickly learn and develop new skillsets in a quick paced environment
  • Strong team building and communication skills, both written and oral with internal and external stakeholders

 

 

Management

  • This position does not have direct people management responsibilities

 

 

Qualifications

 

 

 

 

Education

  • Bachelor's degree or equivalent coursework in Computer Science or related field and/or applicable military experience

Preferred Education

  • Master's degree or other advanced degree in a related field Computer Science or related field

 

 

 

 

Experience

  • 3+ years professional experience working with EPIC applications in a healthcare setting, preferably in an IPA or managed care environment

Preferred Experience

  • 5+ years professional experience working with EPIC applications in a healthcare setting, preferably in an IPA or managed care environment

 

 

Required Certifications

  • Epic Tapestry Contracts Certified
  • Epic Tapestry AP Claims Certified
  • Epic Tapestry Accounts Payable Certified

Preferred Certifications

  • Epic Certification in other Tapestry areas

 

Role Competencies

 

 

 

 

 

Competency

Level

Description

Core Competencies

Collaboration

Individual Contributor

  • Works cooperatively with Team members across the organization to achieve shared objectives
  • Partners with Team Members to get work done
  • Gains trust and support across the organization

Excellence

Individual Contributor

  • Regularly meets targets and metrics
  • Pushes Team Members to set high standards and performance targets and exceed them
  • Sets solid targets that drive results

Compassion

Individual Contributor

  • Contributes to a work climate where differences are valued and supported
  • Applies Team Members diverse experiences, styles, backgrounds and perspectives
  • Treats Team Members with kindness

Integrity

Individual Contributor

  • Acts fairly despite conflicting demands
  • Behaves in a way that is consistent with what he/she says around honesty, ethics, and integrity; leads by example
  • Presents truthful information even if not always favorable

Innovation

Individual Contributor

  • Introduces new ways of looking at problems
  • Can take a creative idea and put it into practice
  • Encourages diverse thinking to promote and nurture innovation

 

 

 

 

 

 

Work Dimensions

 

 

 

 

 

Level Factor

Requirement (direct from leveling guide)

Work Dimension

Scope & Impact

--

Knowledge & Skill

Developing professional expertise

Complexity

Works on problems of moderate scope, Exercises judgment within defined procedures

Interaction

--

Supervision

Normally receives general instructions on routine work

Experience

Typically requires Bachelor’s degree, 2+ years professional experience