Epic Application Lead - Professional Billing

EPIC Implementation Oakland, California


At Brown & Toland we’re the people behind the scenes who make sure our Physicians have the time and support to do what they do best- care for our members. Together, we form one of the most recognized medical groups in the California. We are 2,700+ local physicians, working in 38 cities in California, caring for more than 350,000 patients. If working with highly competent, hard-working, thoughtful clinicians who value good ideas and are passionate about reshaping healthcare excites you, then we’re thrilled to welcome you to your new career.


Job Summary & Responsibilities





Job Summary

This role serves as the team lead on an Epic Application, managing complex day-to-day requests from end users and technical team lead. This role will primarily be responsible for the development and optimization of existing system as well as helping to address complex end user needs. Serving in the role as technical team lead, this role will be responsible for project management of initiatives across the team, assigning tasks and ensuring that timelines are met and tasks are prioritized to ensure achievement of key objectives. Coordinates with team members to gather information and prepare organized, consistent and accurate status reporting on projects and Operations issues.



Essential Functions

  • Maintain strong relationships with end-users and help to quickly and efficiently respond / solve any issues that arise with application
  • Analyze and work with Epic Managers, IT leadership and end users to define how efficiently applications are currently meeting organization and user needs, identify potential problem areas and proactively develop solutions
  • Work collaboratively across Epic teams to generate unique and innovative solutions to address user issues
  • Serve as technical expert and point of escalation for complex issues
  • Lead the development and implementation of strategic initiatives across the EPIC application solution platform, generate unique solutions proactively to help optimize system for todays and future system needs
  • Lead the project/issue initiatives end-to-end, work in collaboration with other teams and business users and frequently facilitate/organize team and cross-team meetings, and maintain appropriate meeting records
  • Host meetings and help in project management for small-scale initiatives.
  • Continuously explore opportunities on workflow improvements and provide feedback to team members and managers
  • Assist manager with SLA management and issue resolution
  • Determine risk versus reward for customization and requests from practice’s unique needs



Key Skills

  • Technical expert in EPIC application, with broad skills and ability to operate across modules
  • Ability and willingness to manage and prioritize multiple assignments or tasks with potentially conflicting deadlines, desire to seek out additional assignments or tasks, and to help others
  • Ability and desire to quickly learn and develop new skillsets in a quick paced environment
  • Very strong team building and communication skills, both written and oral with key internal and external stakeholders
  • Ability to analyze highly complex systems and workflows
  • Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program
  • Ability to engage actively in complex discussions, often on challenging and/or controversial subjects
  • Ability to influence and negotiate on behalf of others to achieve best outcomes for the department and each individual organization
  • Ability to handle conflict and project tension with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately




  • This position does not have direct people management responsibilities, may serve as informal team lead









  • Bachelor's degree or equivalent coursework and/or applicable military experience

Preferred Education

  • Master's degree or other advanced degree in a related field Computer Science or related field






  • 8+ years professional experience working with EPIC applications in a healthcare setting, preferably in an IPA or managed care environment

Preferred Experience

  • 10+ years professional experience working with EPIC applications in a healthcare setting, preferably in an IPA or managed care environment



Required Certifications

  • EPIC certifications vary by sub-role
  • Professional Billing

Preferred Certifications

  • Claims



Role Competencies









Core Competencies


Individual Contributor

  • Works cooperatively with Team members across the organization to achieve shared objectives
  • Partners with Team Members to get work done
  • Gains trust and support across the organization


Individual Contributor

  • Regularly meets targets and metrics
  • Pushes Team Members to set high standards and performance targets and exceed them
  • Sets solid targets that drive results


Individual Contributor

  • Contributes to a work climate where differences are valued and supported
  • Applies Team Members diverse experiences, styles, backgrounds and perspectives
  • Treats Team Members with kindness


Individual Contributor

  • Acts fairly despite conflicting demands
  • Behaves in a way that is consistent with what he/she says around honesty, ethics, and integrity; leads by example
  • Presents truthful information even if not always favorable


Individual Contributor

  • Introduces new ways of looking at problems
  • Can take a creative idea and put it into practice
  • Encourages diverse thinking to promote and nurture innovation







Work Dimensions






Level Factor

Requirement (direct from leveling guide)

Work Dimension

Scope & Impact


Knowledge & Skill

Highly experienced professional, capable of resolving complex issues in creative and effective ways


Works on complex issues, Exercises judgment in selecting methods and criteria




Acts independently to determine methods and procedures


Typically requires Bachelor’s degree, 8+ years professional experience



Physical Requirements and Work Environment 

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


  • Activity: Sit: Continuously (more than 2/3 of the work shift)
  • Activity: Stand: Occasionally (up to 1/3 of the work shift)
  • Activity: Walk: Occasionally (up to 1/3 of the work shift)
  • Motion: Bend/Twist: Up to 1/3 of time
  • Motion: Carry/Lift: Up to 1/3 of time
  • Motion: Reach: Up to 1/3 of time
  • Motion: Squat: Up to 1/3 of time
  • Use of Hands (Left/Right): General Motor Function
  • Use of Hands (Left/Right): Precise Motor Function (Or Fine Manipulation)
  • Use of Hands: Repetitive Motion: 1/3 or more of time
  • Weight Lifted/Force Exerted: Up to 10 lbs: Up to 1/3 of time
  • Work Environment: Special visual or auditory requirements including working with a computer terminal