Alarm Service Technician

Service Delivery Phoenix, Arizona


Description

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Through our high standards of customer care and protection, Brinks Home ™ is a proven leader in smart home technology and residential security industries. Our service is guided by our relentless pursuit of protecting what matters most. We work to provide security and peace of mind to our nearly 1 million customers across North America.

 

Our Pillars: 

  • Service Through Purpose – We are motivated by the pursuit of safety and peace of mind for our customers, and our service is inspired by protecting what matters most.
  • Security In Every Detail – We obsess over the details so that our customers can live their lives without thinking about home security.
  • Always Available – We are committed to meeting the security needs of our customers at every moment.
  • Relentless Standard of Care – We are accountable to our customers, colleagues, and stakeholders, no matter the circumstances.
  • Collective Success – By working to bring out the best in each other, we provide our customers with the highest standard of service and protection.

 

Brinks Home is currently seeking determined and dynamic Alarm Service Technician to join our Brinks Home Family. Once you join the Brinks Home Team, you are part of a company that is relentless in their pursuit of security for life.

 

Compensation/Benefits:

  • Compensation: hourly depending on experience
  • Benefit Eligibility after 60 Days:
    • Medical, Dental, 401K, Voluntary Life Insurance, Paid Time Off, Short- and Long-term disability, Maternity and Paternity leave, Employee Referral Program, and tuition reimbursement

 

Qualifications:

  • Working knowledge of how an alarm system works
  • Experience with Alarm panels such as:  Ademco, GE, DSC, DMP, and others
  • Ability to troubleshoot technical problems
  • Excellent customer service skills
  • Good driving record + Valid driver’s license (License is mandatory where required)
  • Customers interaction:
    • Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
    • Driving to customer homes to perform service. Occasional lifting, carrying, pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
    • Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
    • Customer education, training including a system demonstration.
    • Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
    • Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
    • Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
    • Maintain safety practices to prevent against injury and damage to property.
    • Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.

 

Requirements:

  • All candidates will undergo a criminal history background check to obtain any applicable State/City regulation
  • Coordinate with manager and dispatcher for the purpose of completing service and work orders efficiently.
  • Inform dispatcher and or manager the status of service to take appropriate action.
  • Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of equipment required to complete job assignment(s).
  • Maintains assigned vehicle, tools, and equipment.
  • Keep accurate inventory records.