Engagement Manager

Other Kirkland, Washington


Description

Engagement Manager 

 

Our Company

Bridge Partners closes the gap between management consulting, agency services, and packaged solutions to drive the growth side of our customers’ businesses.  We leverage our DNA in modern marketing to provide relevant, customer-first solutions and experiences.  We apply a relentless growth mindset to turn relationships into value, competing on how we think and how we collaborate – with clients and each other. 

 

We are trusted advisors to our clients, their customers, and their partners – dedicated to our craft and theirs. We provide integrated capabilities and innovative solutions in right-sized packages that work.

 

We serve companies committed to business transformation in the always-on, digital world.  Companies that aren’t afraid to take on big challenges, and leaders who value our help in solving them. We work with established, global companies as well as high growth companies from our headquarters in the Pacific Northwest, offices in the Bay Area and Southwest, and satellite locations across the US, Europe, and Asia.

 

The Opportunity

The Engagement Manager is a senior level role responsible for providing consulting expertise, leading project delivery teams, and supporting our sales Directors in expansion of business opportunities across our core GTM and solution areas. This key leadership role will bring subject-matter expertise in one or more of our Practice disciplines or GTM Solutions, thereby addressing our customers’ key business challenges.

 

The Engagement Manager has 3 primary responsibilities: Delivery (both personal and team delivery of services and outcomes), Management (project team, deliverables, footprints/clients), and Business Development/Sales (growing accounts through prospecting, identifying, & qualifying potential business)

 

Core Responsibilities

 

Delivery

  • Execute strategic delivery to key projects aligned to your subject-matter expertise
  • Develop deep understanding of client business needs & successfully position firm/self as trusted advisor
  • Project and team management including meeting deadlines, hitting milestones, adhering to project timelines & deliverables, and ensuring costs are managed to budget
  • Develop and maintain positive relationships with key client stakeholders to ensure strong communication channels exist and client satisfaction is achieved
  • Identify, develop and implement techniques to improve engagement productivity, increase efficiency, mitigate risk and resolve issues for clients

 

Management

  • Conduct project checkpoints with consultants; report KPI’s, project status and other relevant business metrics, issues, or risks to clients and sales Director
  • Provide direct day-to-day leadership, coaching and resources to all consultants on engagement(s); provide performance feedback regularly to project team members
  • Ensure high quality of individual and team delivery & client interactions

 

 

Business Development 

  • Support Directors pre-sales activities, develop new client/partner relationships, qualify opportunities, help create and deliver proposals, and successfully close new or renewing business to grow footprint
  • Partner with our Talent and Resource team to identify & onboard the best-match consultants available, based on client business needs and project scope
  • Create and maintain a focused target/opportunity funnel to ensure that both revenue and contribution margin targets are met, ensuring Salesforce hygiene is accurate, up-to-date, and of high quality

 

Required knowledge, Skills, Abilities

  • Experience in Professional Services/Consulting both management and delivery roles
  • Demonstrated competency & ability to translate customer/business requirements into business solutions
  • Excellent project & program management, as well as people management skills
  • Strong client service orientation – demonstrated ability to build effective working relationships with consultants and client stakeholders
  • Excellent communication, facilitation, collaboration and problem-solving skills
  • Demonstrated ability to lead people and influence; organize, develop and motivate a team; obtain results through others; excellent project management/planning skills.
  • Subject matter expertise in one or more of Bridge Partners Practices or GTM Solution areas
  • Outstanding written and verbal communication skills  
  • Efficiency and productivity in agile and entrepreneurial environments

 

Education & Experience

  • 8 years relevant professional experience, including 5 years management consulting/ professional services experience across multiple clients and industries; team leadership experience
  • Proven track-record of excellent client service and delivery of enterprise solutions and large projects, including executive stakeholder management 
  • Consistent history of solving complex business problems, landing transformational initiatives, and advising executive leadership
  • Relevant B.A. or B.S. degree