Engagement Manager

Leadership Roles Kirkland, Washington


Description

Engagement Manager

Our Company

Bridge Partners closes the gap between management consulting, agency services, and packaged solutions to drive the growth side of our customers’ businesses.  We leverage our DNA in modern marketing to provide relevant, customer-first solutions and experiences.  We apply a relentless growth mindset to turn relationships into value, competing on how we think and how we collaborate – with clients and each other. 

 We are trusted advisors to our clients, their customers, and their partners – dedicated to our craft and theirs. We provide integrated capabilities and innovative solutions in right-sized packages that work.

We serve companies committed to business transformation in the always-on, digital world.  Companies that aren’t afraid to take on big challenges, and leaders who value our help in solving them. Wwork with established, global companies as well as high growth companies from our headquarters in the Pacific Northwest, offices in the Bay Area and Southwest, and satellite locations across the US.

 The Opportunity

The Engagement Manager is a senior level role responsible for providing consulting expertise, leading project delivery teams, and supporting our sales Directors in expansion of business opportunities across our core GTM and solution areas. This key leadership role will bring subject-matter expertise in one or more of our Practice disciplines or GTM Solutions, thereby addressing our customers’ key business challenges.

The Engagement Manager has 3 primary responsibilities: Delivery (both personal and team delivery of services and outcomes), Management (project team, deliverables, footprints/clients), and Business Development/Sales(growing accounts through prospectingidentifyingqualifying potential business)

 Core Responsibilities

 Delivery

  • Execute strategic delivery to key projects aligned to your subject-matter expertise
  • Develop deep understanding of client business needs & successfully position firm/self as trusted advisor
  • Project and team management including meeting deadlines, hitting milestones, adhering to project timelines & deliverablesand ensuring costs are managed to budget
  • Develop and maintain positive relationships with key client stakeholders to ensure strong communication channels exist and client satisfaction is achieved
  • Identify, develop and implement techniques to improve engagement productivity, increase efficiency, mitigate risk and resolve issues for clients

 Management

  • Conduct project checkpoints with consultants; report KPI’s, project status and other relevant business metrics, issues, or risks to clients andsales Director
  • Provide direct day-to-day leadership, coaching and resources to allconsultants on engagement(s); provide performance feedback regularly to project team members
  • Ensure high quality of individual and team delivery & client interactions

 Business Development 

  • Support Directors pre-sales activities, develop new client/partner relationships, qualify opportunities, help create and deliver proposals,and successfully close new or renewing business to grow footprint
  • Partner with our Talent and Resource team to identify & onboard the best-match consultants available, based on client business needs and project scope
  • Create and maintain a focused target/opportunity funnel to ensure that both revenue and contribution margin targets are met, ensuring Salesforce hygiene is accurate, up-to-date, and of high quality

 Required knowledge, Skills, Abilities

  • Experience in Professional Services/Consulting  both management anddelivery roles
  • Demonstrated competency ability to translate customer/business requirements into business solutions
  • Excellent project program management, as well as peoplemanagement skills
  • Strong client service orientation – demonstrated ability to build effective working relationships with consultants and client stakeholders
  • Excellent communication, facilitation, collaboration and problem-solving skills
  • Demonstrated ability to lead people and influence; organize, develop and motivate a team; obtain results through others; excellent project management/planning skills.
  • Subject matter expertise in one or more of Bridge Partners Practices or GTM Solution areas
  • Outstanding written and verbal communication skills  
  • Efficiency and productivity in agile and entrepreneurial environments

 Education & Experience

  • 8 years relevant professional experience, including 5 years management consulting/ professional services experience across multiple clients and industriesteam leadership experience
  • Proven track-record of excellent client service and delivery of enterprise solutions and large projects, including executive stakeholder management 
  • Consistent history of solving complex business problems, landingtransformational initiatives, and advising executive leadership
  • Relevant B.A. or B.S. degree