Support Operations Associate, HAP Tech
Description
The Support Operations Associate is a service support role that will provide communication management for users of the 340B ESP™ platform. In addition to this, the Support Operations Associate will have the opportunity to assist with tasks related to practice operations.
Responsibilities:
- Manage all communications between 340B covered entities and manufacturers regarding their use of 340B ESP™, a proprietary software platform, and compliance with manufacturers’ policies on contract pharmacy utilization. Communications are via chat, email, and phone
- Provide advanced technical assistance and offer educational support to address complex issues for users of the 340B ESP™ platform
- Understand the basics and nuances of pharmaceutical manufacturer policies to ensure the most efficient and effective support and communication management
- Coordinate with pharmaceutical manufacturer clients on various policy related questions
- Coordinate with other third parties who may be providing operational support to pharmaceutical manufacturers in effectuating their policies
- Support improved tracking and management of inbound communications related to the ESP platform, pharmaceutical manufacturers and other third parties
- Enhance current support processes and workflows to ensure efficient and effective management of inbound communications and customer interactions across clients
- Improve and develop process manuals and materials that can be leveraged in supporting new client launches and onboarding to the platform
- Help perform other operational tasks or provide support across the 340B practice as needed
- Maintain adherence to quality control and SLA standards
Basic Qualifications:
- Minimum two years of work experience in a support or customer facing role in the healthcare industry
- Background related to the 340B Drug Pricing Program highly preferred
- Excellent analytical and problem-solving skills
- Proficient in Microsoft Office, including PowerPoint, Excel, Word and Outlook
- Experience working with clients or helping to support client deliverables
- Commitment to producing high quality work product and attention to detail
- Eager to learn and research new healthcare content
- Strong verbal and written communication skills
- Desire to work within a team environment
Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.
About BRG
Berkeley Research Group, LLC (BRG) is a global consulting firm that helps leading organizations advance in three key areas: disputes and investigations, corporate finance, and strategy and operations. Headquartered in California with over 40 offices around the world, we are an integrated group of experts, industry leaders, academics, data scientists, and professionals working beyond borders and disciplines. BRG strives to build and nurture a culture where inclusiveness is instinctive, not an initiative. We celebrate and value the diversity of our professionals and are dedicated to maintaining a truly inclusive work environment where all individuals feel respected and valued. We harness our collective expertise to deliver the inspired insights and practical strategies our clients need to stay ahead of what's next.
Berkeley Research Group is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
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BRG is an E-Verify Employer