ServiceNow Functional Lead

Information Technology Remote, Remote

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Description

Bravium Consulting is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

  • Strive for Greatness
  • Do the Right Thing
  • Foster Teamwork
  • Respect Each Other
  • Grow Together

We are looking for a ServiceNow Functional Lead to help leverage ServiceNow to its fullest extent. Responsibilities include, but are not limited to:

RESPONSIBILITIES

  • Act as the primary contact for clients regarding all ServiceNow-related matters.
  • Translate intricate business requirements into technical designs and solutions within the ServiceNow platform.
  • Lead ServiceNow projects, including guiding development teams and managing interactions with product owners and end users.
  • Maintain consistent engagement with management and executive-level clients through all project phases, including working-level meetings and executive briefings to present progress iteratively for review and feedback.
  • Collaborate closely with technical teams to develop, configure, and enhance ServiceNow applications.
  • Stay up-to-date with ServiceNow products, features, and industry trends to foster innovation.
  • Perform technical assessments and offer recommendations to improve existing ServiceNow implementations.
  • Review functionality developed by the ServiceNow team, provide feedback, conduct testing, and facilitate training.
  • Develop comprehensive technical and functional documentation for ServiceNow solutions.
  • Ensure the security, scalability, and maintainability of ServiceNow implementations.

REQUIREMENTS

  • A minimum of 5 years of experience in ServiceNow, supported by relevant certifications (e.g., CSA, CIS, CAD).
  • A Bachelor's degree in Computer Science, Engineering, Business, or a related field.
  • U.S. Citizenship with the ability to obtain a Public Trust clearance.
  • Availability to commute to client or corporate offices in the Washington, DC metropolitan area 2-3 days per week, unless working remotely.
  • Certifications in Agile, SCRUM, or SAFe.
  • Familiarity with Software Development Lifecycle methodologies, deliverables, and controls.
  • Excellent verbal and written communication skills.
  • Proficiency in ServiceNow Modules and capabilities such as GRC, SPM, ITSM, as well as App Engine and Scoped Apps.
  • Comprehensive technology consulting experience, including defining requirements, leading client meetings, facilitating UAT, and conducting training sessions.
  • Experience working in an Agile environment.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a team setting.
  • Strong interpersonal skills, with the ability to build and maintain rapport with individuals at all levels.
  • Ability to self-direct, prioritize, and manage multiple tasks and demands.
  • Exceptional attention to detail.

About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We are a two time ServiceNow Partner of the Year winner with Creator Workflow Partner of the Year in 2022 and ServiceNow Store Partner of the Year in 2024.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes: 

  • 15 PTO days
  • 11 paid holidays
  • Medical Insurance with 80% employee premium support, 25% family premium support
  • Dental Insurance with 80% employee premium support, 25% family premium support
  • Vision Insurance with 80% employee premium support, 25% family premium support
  • Short Term and Long Term Disability coverage with 100% premium support
  • 401k Program with Bravium matching 100% of up to 4% of salary
  • $2500 Annual Training Budget
  • 5 days of Paid Training Time Off
  • Employee Assistance Program
  • Maternity Leave
  • Quarterly performance bonus program
  • Referral bonus
  • Flexible work arrangements 
Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

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