Bravium Consulting Careers

Description

• Strive for Greatness
• Do the Right Thing
• Foster Teamwork
• Respect Each Other
• Grow Together

 We are seeking a skilled a Senior ServiceNow Business Analyst to lead the requirements lifecycle for complex ServiceNow initiatives—partnering with government stakeholders to elicit, analyze, and validate functional and technical needs. 

Job Function:

• Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities. 
• Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria. 
• Guide system and user acceptance testing, ensuring that solutions are thoroughly validated and meet quality benchmarks. 
• Act as the primary bridge between business and technical teams—reviewing solution design, ensuring alignment with requirements, and managing scope changes. 
• Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization. 
• Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress clearly and effectively.

Skills and Experience:

• Deep understanding of core ServiceNow modules (e.g., ITSM, ITOM, HRSD, SecOps) within federal implementations.
• Skilled at gathering, analyzing, and documenting complex business and technical requirements in government environments.
• Experience designing and improving workflows and processes to support federal agency missions and mandates.
• Strong grasp of Agile/Scrum principles as applied in federal delivery, including experience with hybrid Agile/Waterfall environments.
• Familiar with FISMA, FedRAMP, NIST, and other federal compliance frameworks that impact ServiceNow deployments.
• Proven ability to engage with CORs, PMs, Product Owners, and federal end-users to align goals, manage expectations, and build consensus.
• Proficient in creating test scripts, leading UAT, and validating ServiceNow functionality against agency requirements.
• Able to translate platform capabilities into business value for both technical teams and non-technical stakeholders.
• Experienced in producing detailed user stories, acceptance criteria, process flows, and training materials for federal audiences.
• Comfortable leading requirements workshops, status meetings, and executive-level briefings in a government setting.
• Understands the importance of data handling, role-based access controls, and operational security in federal systems.
• Works effectively within multi-vendor, cross-functional teams in high-stakes government delivery environments.
• Driven to identify inefficiencies and recommend process and platform optimizations for mission outcomes.
• Experienced with Jira, Confluence, ServiceNow Studio, and federal collaboration tools (e.g., MS Teams, SharePoint).

Requirements:

• U.S. Citizenship is required
• Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment 
• Hands-on experience with ServiceNow, including familiarity with common modules and functionality 
• Proficiency in developing business process documentation using Microsoft Visio or similar tools 
• Experience translating business needs into detailed technical requirements