Technical Analyst

Professional Services United States New York, New York Boston, Massachusetts


Brandwatch is the global leader in social and digital consumer intelligence, working with the biggest brands and most admired agencies worldwide – 39 of the Fortune 100 are clients. 

Recently named a leader in The Forrester Wave™, we build smart software solutions that help capture, understand and share insights from millions of conversations across the web and beyond. Home to over 500 people worldwide with offices in 10 locations, Brandwatch is a place that motivates and supports its staff to find answers to new problems in an ever changing social and digital world. Brandwatch is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals.

The Technical Services team at Brandwatch provides consultative and
analytics-focused professional services to our clients, ensuring that users are empowered to utilize the Brandwatch Consumer Research platform to the fullest, providing quick access to insights that could impact their strategy. We are looking for a Technical Analyst to join this team to support our enterprise clients’ technical configuration projects.
In this role, you will:
  • Become an advanced user of all products within the Brandwatch product suite, using a hands-on forward-thinking approach to solve complex problems
  • Regularly consult with clients of Brandwatch (in various industries and for multiple brands) and internal colleagues to accurately scope and design software-based solutions to meet stated client objectives
  • Implement effective, scalable data analysis solutions on behalf of Brandwatch clients, including but not limited to creating and cleaning datasets, creating visual dashboards and segmenting data where applicable
  • Present deliverables in a clear, engaging manner to internal and client stakeholders, effectively translating technical concepts for non-technical audiences
  • Work mostly independently while juggling multiple deadlines, with the confidence to review your own work and deliver quality results
  • Work closely with the Product team to provide feedback and suggestions on new ways to help our clients
You'll need:
  • 1+ years analytical experience in a business setting preferred
  • Experience in analyzing large datasets, simplifying complex data, or working with unstructured text, with the outcome of producing strategic insights
  • Familiarity with social media communities, networks, and tools
  • A keen eye for detail and a knack for optimizing within constraints
  • Experience interacting with clients and/or presenting complex information to stakeholders
  • Exceptional time-management and task-management skills, including
    collaborative prioritization
  • Authorization to work in the USA
Icing on the cake:
  • Fluency in an additional language
  • Working knowledge of the Brandwatch suite of products
  • Familiarity with a programming language (Python, JavaScript, any other OOP languages)
  • Understands what an API is and basic knowledge of use cases
  • Ability to accommodate occasional domestic and international travel
The requirements listed in job descriptions are guidelines. If your skills are transferable and you are within the ballpark with the number of years of experience, please apply and gain the opportunity to be considered.

At Brandwatch, we offer flexible and remote working, a competitive benefits package, an extensive people development program, including LinkedIn Learning for every employee and in-house courses such as our Brandwatch Leadership Development program, and community-focused groups, such as our Diversity & Inclusion and Green committees.

Working at Brandwatch: Our values are about being authentic, bold, and creative. And we believe these values are best embodied by enabling people to do their best work in an environment that works for them. Whether fully remote, within one of our global offices, or a combination of the two, we have the tools and resources to make working to these values both possible and enjoyable.