Customer Onboarding Specialist
Brandwatch is the global leader in social and digital consumer intelligence, working with the biggest brands and most admired agencies worldwide – 39 of the Fortune 100 are clients.
Recently named a leader in The Forrester WaveTM, we build smart software solutions that help capture, understand and share insights from millions of conversations across the web and beyond. Home to over 500 people worldwide with offices in 10 locations, Brandwatch is a place that motivates and supports its staff to find answers to new problems in an ever changing social and digital world. Brandwatch is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals.
The Professional Services is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualisation ecosystem, as well as education programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise.
This role is primarily one of consultative coaching and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of large scale setup solutions across the Brandwatch product suite.
We’re looking for someone who:
Will become an expert in the Brandwatch suite of products and stay up to date on industry trends
Ensures a prioritised and phased delivery that will enable key external stakeholders to quickly gain insight and value from their Brandwatch subscription
Has the ability to understand or learn to use Boolean operators (AND, OR, NOT)
Can create and coach an engaging session with clients giving narrative to data and adapting to their needs.
Is able to drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform
Thrives on consulting with clients, getting to truly understand their requirements and helping them achieve their business goals
Can manage multiple customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completion
Will represent Brandwatch in client-facing meetings by presenting to users and key stakeholders
A passion for helping customers and a dedication to providing a best-in-class service experience.
To demonstrate your technical ability for Boolean
2+ years of prior experience with software onboarding or coaching roles
An ability to adapt quickly to new software and constantly changing business requirements.
An ability to manage project scope and delivery timelines across multiple projects simultaneously
An ability to use data to analyze results and make data-driven decisions
Experience working in a deadline-driven environment
Strong communication skills and the ability to build strong relationships quickly
The requirements listed in job descriptions are guidelines. If your skills are transferable and you are in the ballpark with the number of years of experience the company’s looking for, please apply and gain the opportunity to be considered. Full training will be provided to the successful candidate to ensure a smooth transition into the role.
At Brandwatch, we offer flexible and remote working, a competitive benefits package, an extensive people development program, including LinkedIn Learning for every employee and in-house courses such as our Brandwatch Leadership Development program, and community-focused groups, such as our Diversity & Inclusion and Green committees.
Working at Brandwatch: Our values are about being authentic, bold, and creative. And we believe these values are best embodied by enabling people to do their best work in an environment that works for them. Whether fully remote, within one of our global offices, or a combination of the two, we have the tools and resources to make working to these values both possible and enjoyable.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & InclusionTM pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
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