United States Bowling Congress Careers

JOB TITLE: Tournament Traveler – Brackets Associate

LOCATION: Tournament Site (Las Vegas, NV or Reno, NV)

POSITION TYPE: Temporary Full-Time

FLSA STATUS: Non-Exempt

REPORTS TO: Brackets Supervisor

WORK HOURS: Monday – Sunday (hours vary depending on tournament schedule), ability to work extended hours, as needed.

POSITION SUMMARY:

USBC is looking for dedicated, service-minded individuals to join our tournament traveler team as a Brackets associate. Brackets team members enhance tournament bowlers' competitive experience by offering participants an opportunity to participate in mini-tournaments and side-pots. Brackets Associates are instrumental in driving engagement and excitement throughout USBC Championship Tournaments, contributing significantly to their overall success.

DUTIES/RESPONSIBILITIES:

• Engage bowlers from sales windows – accurately tailor and process bracket orders, verify bowler data, and offer additional assistance/information. 
• Financial accountability – Successfully maintain/balance a cash drawer.
• Accurately conduct cash and credit sales transactions.
• Correctly prepare end-of-shift drops.
• Engage bowlers on the floor – encourage participation (sales), product education, make announcements, stock and clean sales areas. 
• Participate in regularly scheduled meetings and huddles. Keep tournament leaders apprised of department activities.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:

•         Bowling tournament and brackets knowledge.

•         Ability to work nights and weekends, and special events.

•         Superior customer service proficiencies-service-minded and engaged.

•         Effective communication skills-ability to speak clearly and confidently.

•         Focused–the ability to complete tasks accurately in a distraction-filled environment.

•         Robust interpersonal skills–team player.

•         Computer and communications literate-PC, phone systems, POS, and two-way radios.

EXPERIENCE AND OTHER REQUIREMENTS:

• High School Diploma or continual learning education.
• Must pass USBC’s Registered Volunteer Program (RVP) background screening and adhere to the Code of Conduct of the USBC Registered Volunteer Program (RVP).
• High volume cash handling experience.
• 10 Key by touch experience.
• Sales experience.
• Must always be neat and well-groomed, as this role will have frequent contact with guests, clients, and supporting staff.

PHYSICAL DEMANDS:

• Must be mobile as well as stand for extended periods.
• Must be able to occasionally lift up to 25lbs.

TRAVEL: This position will require the employee to be on-site for the Championships, so relocation is required for up to 6 months at a time.