United States Bowling Congress Careers

JOB TITLE: Tournament Traveler – Bowler Services Associate

LOCATION: Tournament Site (Las Vegas, NV or Reno, NV)

POSITION TYPE: Temporary Full-Time

FLSA STATUS: Non-Exempt

REPORTS TO: Bowler Services Supervisor

WORK HOURS: Monday – Sunday (hours vary depending on tournament schedule), ability to work extended hours, as needed.

POSITION SUMMARY:

USBC is looking for dedicated, service-minded individuals to join our tournament traveler team as a Bowler Services Associate. Bowler Services team members are responsible for celebrating bowler achievements, distributing awards, and supporting incentive programs that enhance the tournament experience. Bowler Services Associates play a key role in creating a positive and memorable environment, contributing directly to the success of USBC Championship events.

DUTIES/RESPONSIBILITIES:

• Information resource and research – participation records, membership, local services, and other general information.
• Distribute onsite awards.     
• Prepare, post, and distribute daily announcements and associated awards.   
• Regularly participate in scheduled meetings and huddles. Keep tournament leaders apprised of department activities.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:

•         Familiarity with bowling and tournament bowling terminology.

•         Superior customer service proficiencies-service-minded and engaged.

•         Effective communication skills-ability to speak clearly and confidently.

•         Robust interpersonal skills–team player.

•         Detail-oriented.

•         Ability to work nights and weekends, and special events.

•         Focused–the ability to complete tasks accurately in a distraction-filled environment.

•         Computer and communication systems literate - PC, multi-line phone systems, two-way radios, and Microsoft Office.

EXPERIENCE AND OTHER REQUIREMENTS:

• High School Diploma or continual learning education.
• Must pass USBC’s Registered Volunteer Program (RVP) background screening and adhere to the Code of Conduct of the USBC Registered Volunteer Program (RVP).
• Experience working in a fast-paced service environment.
• Must always be neat and well-groomed, as this role will have frequent contact with guests, clients, and supporting staff.

PHYSICAL DEMANDS:

• Must be able to work in an occasionally noisy and intemperate environment.
• Must be mobile as well as sit or stand for extended periods.

TRAVEL: This position will require the employee to be on-site for the Championships, so relocation is required for up to 6 months at a time.