United States Bowling Congress Careers

JOB TITLE: Tournament Traveler – Side Events Associate

LOCATION: Tournament Site (Las Vegas, NV or Reno, NV)

POSITION TYPE: Temporary Full-Time

FLSA STATUS: Non-Exempt

REPORTS TO: Side Events Supervisor

WORK HOURS: Monday – Sunday (hours vary depending on tournament schedule), ability to work extended hours, as needed.

POSITION SUMMARY:

USBC is looking for dedicated, service-minded individuals to join our tournament traveler team as a Side Events Associate. Side Events team members operate the Championships’ companion events (Bowlers Journal Championships; The Forty Frame Game) and facilitate practice sessions. Side Events Associates deliver exceptional service and are vital to the Championships’ success.   

DUTIES/RESPONSIBILITIES:

• Event sales and registration – Process entries, including the collection of funds.   
• Confirm customer data – Review of contact information, membership, average, and division.
• Apply tournament policy – Competition Compliance Form review (average and/or roster requirements).
• Participate in scheduled meetings and huddles, keeping tournament leadership informed of department activities and service challenges.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:

•         Familiarity with tournament bowling and bowling terminology.

•         Working knowledge of lane conditioning machines, pinsetters, and automatic scoring systems.

•         Intermediate understanding of handicapping and division structure.

•         Superior customer service proficiencies-service-minded and engaged.

•         Effective communication skills-ability to speak clearly and confidently.

•         Robust interpersonal skills–team player.

•         Ability to work nights and weekends, and special events.

•         Focused–the ability to complete tasks accurately in a distraction-filled environment.

•         Computer and communication literate - PC, multi-line phones, POS, two-way radios, and Microsoft Office.

EXPERIENCE AND OTHER REQUIREMENTS:

• High School Diploma or continual learning education.
• Must pass USBC’s Registered Volunteer Program (RVP) background screening and adhere to the Code of Conduct of the USBC Registered Volunteer Program (RVP).
• Sales experience.
• Must always be neat and well-groomed, as this role will have frequent contact with guests, clients, and supporting staff.

PHYSICAL DEMANDS:

• Must be mobile as well as stand for extended periods.
• Must be able to occasionally lift up to 25lbs.

TRAVEL: This position will require the employee to be on-site for the Championships, so relocation is required for up to 6 months at a time.