United States Bowling Congress Careers

JOB TITLE: Tournament Traveler – Check-In Associate

LOCATION: Tournament Site (Las Vegas, NV or Reno, NV)

POSITION TYPE: Temporary Full-Time

FLSA STATUS: Non-Exempt

REPORTS TO: Check-In Supervisor

WORK HOURS: Monday – Sunday (hours vary depending on tournament schedule), ability to work extended hours, as needed.

POSITION SUMMARY:

USBC is looking for dedicated, service-minded individuals to join our tournament traveler team as a Check-In Associate. Check-in team members are responsible for reviewing team entries with captains to ensure accuracy, eligibility, and compliance prior to competition. By managing the check-in process with precision and professionalism, Check-In Associates play a vital role in delivering a smooth tournament experience and contributing to overall participant satisfaction.

DUTIES/RESPONSIBILITIES:

• Ensure entry accuracy – review squad times, roster, and division(s).
• Confirm customer data – review of contact information, membership, and average.
• Execute financial tasks – collect funds on membership sales, event sales, and balance dues. 
• Apply tournament policy – Competition Compliance Form review (average and/or roster requirements).
• Participate in scheduled meetings and huddles, keeping tournament leadership informed of department activities and service challenges.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:

•         Familiarity with tournament bowling and bowling terminology.

•         Superior customer service proficiencies-service-minded and engaged.

•         Effective communication skills-ability to speak clearly and confidently.

•         Robust interpersonal skills–team player.

•         Ability to work nights and weekends, and special events.

•         Focused–the ability to complete tasks accurately in a distraction-filled environment.

•         Computer and communication system literate - PC, multi-line phone, two-way radios, and Microsoft Office.

EXPERIENCE AND OTHER REQUIREMENTS:

• High School Diploma or continual learning education.
• Must pass USBC’s Registered Volunteer Program (RVP) background screening and adhere to the Code of Conduct of the USBC Registered Volunteer Program (RVP).
• Experience working in a fast-paced service environment.
• Must always be neat and well-groomed, as this role will have frequent contact with guests, clients, and supporting staff.

PHYSICAL DEMANDS:

• Must be able to occasionally lift up to 25lbs.
• Must be mobile as well as stand for extended periods.

TRAVEL: This position will require the employee to be on-site for the Championships, so relocation is required for up to 6 months at a time.