Department Supervisor (Key Carrier)
WE'RE FUN! WE'RE FAST! WE'RE CASUAL!
Bob's Stores is a Northeast retailer of branded apparel and footwear and is synonymous with terrific brands, great value and great service. With 30 locations in numerous states, our agenda is loaded with great stuff to excite both our customers and our associates. Enjoy working with a diverse team where exceptional efforts are recognized and rewarded in a job that is fun, fast and casual? Then apply now!
As a Department Supervisor, you'll support our Department Managers, and during non-peak times, open and close the store while acting as the manager-on-duty. You'll support the front-end, cashiering when necessary and addressing customer concerns. In addition, you'll lead by example, enabling a knowledgeable and friendly sales staff to achieve overall sales and operational goals while also coaching, training and developing your staff in order to prepare them for promotional opportunities that arise. Operational success in this position could lead into a department manager role.
Promote and sustain Bob’s Stores Culture by embracing and holding all Associates accountable for BOB'S operating principle of “The Customer is Why”
Lead by example, by providing excellent customer service, holding all Supervisors and Associates accountable for ensuring current Customer service standards are executed.
Exhibit a strong sense of urgency around providing all customers with a superior shopping experience.
Maintain a dynamic merchandising strategy with an emphasis on merchandising presentation, space allocation, sale promotions and floor sets. Oversee visual aspect of store. Guide and direct Supervisors and Associates where appropriate.
Maintain a neat, orderly sales floor, stock room and office area.
Assist in the planning and implementation of floor sets for sales promotions.
- Support the front end, cashiering when necessary.
Assist Store Manager with expense control awareness, including planning and execution to maintain store budgets and ensure profitability.
Take on additional responsibility as dictated by business.
A varied schedule will require day, evening, weekend and holiday shifts, with some overnight shifts as well. Flexible availability required.
The ideal supervisor candidate will be comfortable utilizing basic mathematics skills, have the ability to problem solve independently to address customer concerns and if covering the front-end, have the ability to handle cash accurately under pressure. You must be a highly motivated team player with an ambitious personality who is friendly, outgoing and driven to satisfy customers. This is an hourly, entry-level store management position. Success in this role could lead into a department manager role within the organization.
1-2 years of supervisory experience in a retail environment
Excellent customer service and interpersonal/communication skills
- Ability to suggestively sell and be persuasive
Strong visual merchandising skills
Proven team leadership skills
Experience working with casual and athletic apparel and footwear preferred
- Understanding of basic retail math; ability to handle cash accurately
High school diploma/GED preferred
- Bilingual a plus
Bob's Stores, a member of the SDI USA, LLC family also operating Eastern Mountain Sports, is an equal opportunity employer offering dynamic career opportunities and generous employee discounts.