IT Help Desk Specialist

Information Technology Meriden, Connecticut


Description

The IT Help Desk Specialist provides support and advise to Home office, Warehouse, remote users and store associates on company supported computer applications/platforms, point of sale terminals and in-store applications.  

Essential Job Functions/Responsibilities

  • Respond to requests for technical assistance in person, via phone or electronically

  • Diagnose, research and resolve technical hardware and software issues

  • Document known issues and resolutions or workarounds

  • Follow standard help desk procedures

  • Assist in administering help desk software

  • Identify and escalate situations requiring urgent attention

  • Stay current with system information, changes and updates

  • Provide support for stores as part of an on-call rotation after hours

Job Requirements

Previous Work Experience:  2 years’ experience in the information technology field or in a related area preferred.  Has knowledge of commonly used concepts, practices, and procedures within the information technology industry.

Education: BS in Information Systems, Computer Science, or a technical discipline.  Or, experience equivalent.

Computer Skills and Software:

  • Windows and Microsoft Office Applications (Word, Excel, Outlook)

  • General Server and Personal Computer knowledge

  • Basic familiarity with the range and variety of software and systems used in the Stores and Home Office environments is a plus.

 Abilities:

  • Work ten hour days / four days a week

    Deliver a high level customer service

  • Demonstrate effective verbal and written skills

  • Successfully combine creative problem solving with thorough problem analysis

  • Demonstrate skill in gathering, processing, analyzing, and disseminating large amounts of diverse information in meaningful ways

  • Ability to prioritize and organize work in a fast-changing environment

 Physical Requirements: 
  • Vision, hearing, speech and typing skills
  • Must be able to lift approximately 30 lbs

Here is what we offer you:

We are committed to providing a diverse benefits package designed with options to help satisfy all the health care needs of our full-time employees and their families.  Some of our best benefits come with our culture. We’re fun! We’re fast! We’re casual!

Our benefits package includes:

  • Medical, dental and vision plans
  • Group term life insurance – Company paid
  • Short-Term Disability – Company paid
  • Long-Term Disability – Company paid
  • Paid holidays
  • Paid vacation days
  • Paid sick time
  • 401(k) savings plan
  • Generous Employee Discounts
  • Flexible Spending Account
  • Health Savings Account
  • Employee Assistance Program
  • Tuition Reimbursement
  • Critical Illness, Accident, Identify Theft and Legal coverage options
  • Pet Insurance

We are an equal opportunity employer. We know that the more diverse our workplace is, the more creativity and perspective we will have as a company!