Customer Service Supervisor

Retail Stores - Supervisors/Hourly Associates Middletown, Connecticut


Bob’s Customer Service Supervisors are responsible for supervising and delivering consistent, positive
Customer experiences at the front end while supporting the broader store to profitability grow top line sales by
Building Talent, Building Capability, Building the Brand, and Providing Personal Leadership.
Customer Service Supervisors are accountable for both the results and how results are achieved within their
department. They seek to strengthen and inspire customers’ and associates’ relationship and connection with
Bob’s Stores through their efforts and those of their associates at the front end.
Depending on personal goals and capability, this position is a significant step on the development track
leading to a Department Manager.

Build Talent
 Assist Store Manager with the recruitment and hiring of knowledgeable, friendly, customer service
oriented associates for the front end.
 Assist Store Manager with the orientation, training, coaching, development, and supervision of a front
end team that exceeds our customer’s expectations and inspires them to frequently visit our stores and
buy our products.
 Encourage a team focus by contributing to a positive and rewarding atmosphere where people want
to work.
 Empower, reward, and hold front end associates accountable for achieving 100% customer
Build Capability
 Influence the business using available tools – identify and act on opportunities to improve customer
service, sales, and profitability.
 Support all company sponsored initiatives.
 Support, communicate, and align front end team with store and company initiatives.
 Plan and drive execution within the front end and store through effective delegation of operations
including but not limited to: pricing, signage, merchandise flow, scheduling associates to fulfill customer
service and operational needs, managing and supporting HR and asset protection activities, and
completing all required paperwork on time.
Build the Brand
 Deliver Customer-centric experiences and support an atmosphere that brings customers into the store.
 Maintain a clean, neat, and shoppable front-end.
 Oversee visual aspects of the front-end by maintaining a dynamic merchandising strategy with an
emphasis on presentation, space allocation, sale promotions, and floor sets.
 Teach and coach associates to respond to and resolve all customer concerns in a manner that
increases customer loyalty.
Provide Leadership
 Lead by example by providing excellent Customer Service, and holding all associates accountable for
ensuring current customer service standards are executed by all associates.
 Promote and sustain the Bob’s Stores Culture.
 Build trust through honesty - treat your associates as well we treat our customers.
 Open and close the store as needed while participating in the store alarm call rotation.
 Take additional responsibility as dictated by the business and needed