Manager, Shipping & Receiving

Production Seattle, Washington


Description

At Blue Nile, we believe that love deserves better.  We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry.  From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. 

We bring a modern approach to life’s most important traditions because our customers deserve better.  They deserve an exceptional experience.  One that leaves them feeling happy and confident that they’ve found the perfect piece for their love.

We live by our values – As One Team we work together to win.  We are Customer Obsessed, passionately and transparently helping our customers to find their perfect piece.  We act with Speed and Quality with attention to every detail and are Driven to Disrupt; our curiosity, creativity and willingness to test and learn drives our business.

We are looking for a talented and experienced Manager, Shipping & Receiving who will ensure that Blue Nile product meets our quality standards and delivery commitments. The Manager, Shipping & Receiving is responsible for inbound and outbound shipping and maintaining the integrity of the facility as a well-organized, clean, high functioning and efficient operation.  He/she will coordinate and communicate shipment arrivals; delay issues and potential business impacts and oversee outbound shipping.

Responsibilities:

  • Customer focus and commitment driven with quality and safety as priorities.
  • Develop, maintain, and execute procedures so all product and components including custom-built diamond jewelry, pre-made jewelry and related materials are controlled accurately.
  • Perform and reconcile daily cycle count initiatives to include reporting and root cause analysis to improve inventory accuracy using Oracle
  • Point person and Subject Matter Expert (SME) for all inbound and outbound shipments to Seattle Fulfillment Center. (Fed-Ex, UPS, Brinks, etc.)
  • Manage staffing based on workload, receive, pick, packed and shipped
  • Provides excellent customer service by ensuring order accuracy and timely delivery and communicating with Customer Support regularly, including any out-of-stock issues, delays, etc.
  • Create and implement work instructions and procedures
  • Drive corrective action to improve and maintain fill rate
  • Meet aggressive daily deadlines and high performance standards
  • Continually drive down unit costs by improving processes to maximize productivity and identifying ways to utilize technology and advanced equipment to improve operations
  • Drive continual improvement initiatives in reduction of TAT, improvement in material flow, improvement in visual management, improvement in 6S, and reduction of waste.
  • Effectively lead, manage and motivate employees
  • Communicate proactively and effectively with other Blue Nile departments and with outside vendors
  • Planning, preparing and executing a large volume of high value B2C shipments
  • Performs other related duties as required


Qualifications: 

  • Bachelor’s Degree in Supply Chain or Business Operations (or equivalent) and minimum of 5 years of Management experience preferred.
  • Experience in a high-performance, short turn-time, manufacturing location critical.
  • Manufacturing experience within a regulated Quality Management System (QMS) preferred, but not critical.
  • Must have advanced computer skills and have proven experience understanding electronic processing.
  • Experience with E-Commerce direct to consumer fulfillment desired.
  • Results Oriented.

 What we offer:

  • Medical, Dental, and Vision Healthcare Coverage
  • 401(k) with Company Match
  • Paid Vacation
  • Competitive Salaries
  • Business Allowance
  • Employee Discount
  • Employee Referral Bonus