Customer Service Specialist - Dublin

Customer Service Dublin, Ireland


Blue Nile is looking for a passionate and talented full time Customer Service Specialist to join our team of Diamond and Jewellery Consultants. We are looking for individuals with Customer Service / Sales Skills who are passionate about providing phenomenal customer service to join our team in our European Operations Centre based in Dublin. Our most successful Sales / Customer Specialist's enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.

Responsibilities of the Customer Service Specialist:

  • Provide phenomenal customer service to every Blue Nile customer
  • Demonstrate excellent knowledge of Blue Nile products, practices, policies and procedures
  • Prioritize customer calls, customer email, and other customer interactions
  • Build lasting customer relationships through care and responsiveness
  • Offer no-pressure advice and guidance to help our customers make decisions with confidence
  • Effectively solve problems and find the best solution for both the customer and Blue Nile
  • Consistently meet or exceed the department’s expectation for productivity level
  • Ability to manoeuvre effectively and efficiently through all computer systems
  • Keep up to date and informed on all daily communications
  • Provide assistance and troubleshooting for payment processing
  • Work cross-functionally with all teams
  • Occasional market, customer, and competitive research


  • Native level fluency, both written and spoken in English. A second EU Language skill would be an advantage.
  • Have the ability to compose grammatically correct, concise and accurate written responses
  • Strong customer service and sales skills
  • Ability to establish instant rapport and instil trust and credibility
  • Detail oriented with excellent organisational skills; ability to multi-task and prioritise daily responsibilities
  • Ability to work within deadlines in a fast-paced environment
  • Capable of working independently as well as with a team
  • Strong computer and typing skills, cross-functional experience working with technology teams is required

About US:

Blue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewellery. Our standards are amongst the highest of all jewellers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience.

We embrace a culture of adaptability. Our team is innovative and resourceful and makes an impact on both the business and each individual customer’s personal experience. We value hard-work, flexibility and curiosity and collaborate to creatively solve problems, constantly improve and implement meaningful changes. Our team celebrates achievements and is inspired by success.