Diamond & Jewelry Sales Consultant - King of Prussia Mall

Customer Service Philadelphia, Pennsylvania


Description

Blue Nile was created in 1999 by a man in love. He wanted to propose to his significant other and had the nervous excitement we all feel for that person who is just … right. But that excitement was met with frustration because of an outdated method for engagement ring shopping that only offered confusing information, limited choice, and commissioned salespeople. He knew there had to be a better way and founded Blue Nile based on a simple idea: Diamond engagement rings and fine jewelry should be fun, easy, and understandable. After all, they are meant for celebrating love.

Responsibilities:

  • Communicate the Blue Nile Difference, instilling trust and confidence in our brand
  • Demonstrate exceptional Customer Service and continually develop your product knowledge to educate customers
  • Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
  • Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
  • Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
  • Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
  • Continuously maintain excellent attendance and punctuality
  • Consistently achieve or exceed company sales and service goals
  • Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.

Qualifications: Previous retail sales or customer service experience required.

  • High School Diploma or GED
  • Jewelry experience a plus but not required
  • Excellent interpersonal, creative problem solving, organizational and time management skills
  • Excellent listening, written and verbal communication skills
  • Strong attention to detail and high integrity
  • Ability to work within deadlines in a fast paced environment
  • Strong computer, typing/keyboarding and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
  • Ability to stand for extended periods of time
  • Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
  • Authorized to work in the U.S

What we offer:
Blue Nile contributes 100% of the employee premiums for Medical/Vision, Dental and a significant portion of premiums for your dependents.

  • Medical, Dental, and Vision Healthcare Coverage
  • 401(k) with Company Match
  • Paid Vacation
  • Competitive Salaries
  • Business Allowance
  • Employee Discount
  • Employee Referral Bonus