Senior Desktop Support Specialist, IT Events

Information Technology Irvine, CA


Description

Blizzard Entertainment is seeking a high performing desktop support specialist to join the IT Events team. Our unique blend of challenges, opportunities, environment, and people all help make Blizzard the company worthy of your career. You’ll be joining a technical team focused on engineering, building and delivering the technology that powers Blizzard Events and Esports.

The ideal candidate is a highly organized individual passionate about delivering flawless experiences across events ranging from local to international Esports tournaments, Live Events, to epic scale conventions like BlizzCon. Excellent communication skills, collaboration skills, and strong ability to adapt to shifting priorities are critical. If this sounds like you, we look forward to hearing from you!

Responsibilities

  • Provide on-site support to end users on a variety of IT desktop & IT operational related issues
  • Identify, research, and resolve technical problems during setup and execution of an event
  • Provide IT stage support for our various esports programs and stages
  • Front line support for technical issues during event execution
  • Ability to evaluate event objectives and scope to establish proper technical requirements to support
  • Travel to event locations to ensure flawless execution, both domestic and international when applicable
  • Document, track, and monitor problems to ensure a timely resolution
  • Ability to manage and work in conjunction with 3rd party outsource staff
  • Receives and works escalated issues from other desktop staff and/or manager
  • Manage ticket request and follow-up with users
  • Install and maintain Windows and Mac operating systems (OS)
  • Troubleshoot various types of PC, laptop, or tablet hardware
  • Pack and palletize hardware to ship to and from events
  • Inventory tracking when receiving and shipping hardware to and from events
  • Work with applicable ticketing or work tracking systems such as JIRA, Confluence, or Service Now

Requirements

  • Technical
  • Extensive hardware experience (ability to build, diagnose, and repair computers; strong troubleshooting skills)
  • Strong experience supporting a variety of software, (Adobe CC, Microsoft Office 365, Cisco AnyConnect, System Drivers)
  • Advanced knowledge of installing, maintaining, and troubleshooting Windows 7, 10 and Apple OSX. Experience with Windows Server technologies a plus.
  • Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP)
  • Intermediate knowledge of MDT (Image creation and deployment, multiple images)
  • Customer Service
  • Outstanding customer service skills
  • Strong written and verbal communication skills, including the ability to communicate and present complex issues and analyses in an effective manner
  • Multi-tasking
  • Reliability and dependability
  • "Can do" attitude
  • Self-managed / Self Starter
  • Team Player
  • Other
  • Experience working with SPRINT and Agile methods
  • Flex working schedules, (Can include evenings and weekends)
  • Ability to think outside of the box
  • Ability (and willingness) to lift a minimum of 50 pounds
  • Good time management and organizational skills
    • Ability to organize and prioritize assigned tasks/projects
    • Strong sense of urgency and business orientation
    • Works well under pressure
    • Outstanding attendance and schedule adherence
  • Self-Motivator
  • Able to work in a fast-paced, dynamic work environment
  • Work overtime
  • Able to commute to local events as needed
  • Passion for gaming

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to crafting the most epic entertainment experiences…ever. Join us!