Blizzard Entertainment's operations center is looking for a skilled Associate Operations Engineer to help maintain Blizzard’s worldwide IT services. The operations center is a dynamic, fast-paced, high-reliability, 24 / 7 facility, managing and improving all aspects of service operations. That includes monitoring & alerting, change, problem, and incident management across all our games, platforms, corporate IT services within our company’s ecosystem, underlying infrastructure and events (Blizzcon, Overwatch League and others)
The operations center serves as the first response unit for all Blizzard IT incidents with its engineers functioning as Incident responders, technical administrators, and communications specialists. The core skillsets for an associate operations engineer are either Linux, networking, or database. Supporting one of the most complex and prolific gaming infrastructures on the planet.
The operations center is responsible for the management of all customer and employee impacting incidents within Blizzard’s global IT services. The primary focus of incident management is the full restoration of systems in the least amount of time possible. In other words, our primary job is to maximize system uptime.
Operations engineers function as maintainers of Blizzard’s global IT services and infrastructure. Operations engineers perform preventative maintenance, troubleshooting and system restoration within their specialization. The specializations are Linux, networking, database or automation.
They also work on improving our capabilities to proactively respond to potential issues by enhancing current tools or introducing new ones.
Operations engineers act as communication conduits between disparate stakeholders during incidents ensuring each partner is informed of the state of the issue and that they have the information needed to make the best contribution to resolving the incident. In addition to active communication, the operations engineer ensures documentation of all facets of the troubleshooting processes to include the notification methods, steps taken to isolate the issue, and the actions taken to remedy the incident. Operations engineers also refine the details of major incidents into easily digestible, yet thorough, correspondence that is sent to the executive team for review.
- 5+ years as System Administration Unix/Linux
- Knowledge of automation/orchestration systems
- Good understanding of networking principles and architecture (CCNA Certification or equivalent experience is desirable)
- Incident Management (ITIL Foundations or equivalent experience is desirable)
- Excellent interpersonal skills
- Strong social skills
- Outstanding time management skills
- Intrinsic curiosity
- Attention to detail
- LDAP, NFS, RHCS, RabbitMQ / AMQP, Splunk, Puppet and Nagios
- Hadoop, Memcached, Redis, CouchBase, Ceph, MySQL, and Oracle
- Package Management systems such as GIT, RPM, and YUM
- DNS, DHCP, Routing and Routed Protocols, and PXE Boot
- Cloud and CDN Services, including OpenStack, AWS, and Akamai
- Systems-level troubleshooting for global networks
- Write scripts in some administrative language (Python preferable)
Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work/life balance. We’ve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences…ever. Join us!