GTM Operations Data Analyst, Customer Team

GTM - GTM Operations Remote, United States


Description

Job Summary

The GTM Operations Data Analyst will have strong operational and analytical experience, as well as strong data visualization experience.  Using data analytics and trends, you will partner with the Customer Team Organization to help target at risk customers quickly in order to maintain the highest possible customer retention rate.  You should enjoy enhancing business systems/processes and developing and tracking insights to drive a positive customer experience, adoption, and operational scalability. 

Roles and Responsibility (list in order of importance)  

 

  • Develop and deliver accurate analyses, reports, dashboards, and ad-hoc requests for the Customer Success and Customer Support teams in order to optimize efficiency and effectiveness.
  • Provide data such as net revenue retention, product adoption, advanced customers, activities, referenceability, survey results, customer portfolio review to influence the Customer Success and Support Teams to deliver against these key performance indicators and activities.
  • Provide data that tells a story clearly and can be absorbed and understood quickly using data visualization, while understanding the audience (C-Suite and others).
  • Compile, analyze, and provide data-driven insights and reporting that monitors, projects and accounts for results, creating a positive impact on revenue growth, customer retention, product adoption and customer success.
  • Collaborate with Customer Teams to understand new offerings and engagements in order to develop metrics to track effectiveness of offering.
  • Performs other duties as assigned.

 

Required Qualifications

Years of Experience in Related Field: 2+ years of relevant experience in similar role

Education: BS/BA in Business Administration, Finance, or Technology

Technical/Specialized Knowledge, Skills, and Abilities:

  • Advanced Excel, PowerPoint and Word skills.
  • Strong knowledge of reporting/Business Intelligence, including joining data from multiple data sources.
  • Accomplished at understanding large sets of data and transforming the data into short and easy-to-understand dashboards and reports.

Other:

  • Results-driven self-starter with the ability to multitask
  • Strong initiative and ability to work in a self-directed environment with a “can do” attitude and growth mindset
  • Customer focused mindset, patient, and resourceful
  • Comfortable working in a fast-paced environment while dealing with ambiguity
  • Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels.

 

 

Preferred Qualifications

  • Experience with Tableau or other BI reporting tool, FinancialForce, Gainsight

 

Working Conditions

Work is primarily sedentary in nature; no special demands required
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Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We’re proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants’ needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]