Implementation Consultant

GTM - Customer Team Tokyo, Japan


Description

SUMMARY

He/she will be responsible for successfully implementing BlackLine standard products. He/she will support the sales team and their development of positive and effective relationships with prospective clients and internal departments to ensure prospective client expectations are exceeded

 

RESPONSIBILITIES

  • Successfully implement the BlackLine suite of standard products
  • Coordinate and manage multiple concurrent implementation projects
  • Function as primary client and partner contact for questions regarding software functionality and best practices throughout the implementation phase
  • Provide continuous support and required assistance to team and other groups in the services department
  • Ability to provide recommendations and best practices to clients on how to configure the standard BlackLine products

QUALIFICATIONS

  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
  • Effectively manage and maintain client relationships
  • Ability to manage multiple clients and projects/tasks simultaneously
  • Strong organizational and multitasking skills
  • Ability to communicate in assertive, respectful, and positive manner
  • Strong communication skills including ability to work with all levels of the organization
  • Ability to work both in a team environment and individually
  • Assist in updating implementation documentation deliverables as needed
  • Assist in creating processes and procedures which improve and streamline the implementation processes
  • Ability to lead a group of consultants and manage team’s workload

PREFERRED

  • Software background preferred
  • Previous project management experience
  • Previous management experience
  • CPA preferred
  • 2-3 years of consulting experience
  • Previous customer facing experience

REQUIRED LICENSES/CERTIFICATIONS

  • Bachelor’s degree in Business
  • Minimum of four years of experience in the audit/accounting or technology industry
  • Knowledge of Microsoft Suite (Excel, Word, PowerPoint, Outlook) and Accounting software
  • Self-starter and leader with a take charge attitude
  • Exceptional communication skills
  • Strong organizational, problem solving, presentation, interpersonal and consultative skills

PHYSICAL REQUIREMENTS> Approximately 30% travel required

Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We’re proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants’ needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]