Application Support Engineer, SAP

GTM - Customer Team Woodland Hills, California


Job Summary

The SAP Engineer is responsible for the debugging, testing, providing support, training and providing solutions of SAP and BlackLine application related issues to our customers and our support technical team. You will be the team SAP Expert and your attention to detail, tenacity, creative problem-solving and forward thinking will directly impact the company's success, as well as the success of your peers across the organization. 

Roles and Responsibility (list in order of importance)  

  • Serves as an ABAP expert on ECC and S/4 HANA / Badi / Transport and PAT file / FICO, sharing knowledge cross-functionally with the engineers and product managers
  • Collaborates with QA, Product, and Engineering leadership, as well as other stakeholders, to ensure that roadmap items related to reduction of recurring types of issues are taken into planning.
  • Partners with leadership, peers, and other teams throughout the organization to support meaningful change and adaptation, with a constant focus on improving the whatand how of Quality within BlackLine.
  • Coordinates with product owners and/or technical staff to define valuable business functions to existing applications and break down large-scale topics based on trends of customer incidents or needs.
  • Trains and acts as knowledge expert for the Client Support
  • Documents client issue and process of resolution in appropriate systems for record keeping purposes.
  • Performs other duties as assigned with the focus on decreasing the customer incidents.



Required Qualifications

Years of Experience in Related Field:

Education: Bachelor’s degree in Math, Computer Science, or in the Finance or Accounting field

Technical/Specialized Knowledge, Skills, and Abilities:

  • 5 years or more experience on Functional knowledge in FI (Financial Accounting) and CO (Controlling) including customizing, and Asset Management
  • 3 years or more of hands-on experience in SAP testing
  • 3 years or more of experience with ABAP for ECC and S/4 Hana programming
  • Working knowledge and experience with SAP setup of test environments and data
  • Working knowledge and experience with the range of quality concepts and best practices (e.g. black, white, and gray-box testing; performance; bug-tracking, etc.)
  • Knowledge about SAP Core Data Services (ABAP CDS) and Odata services
  • Knowledge of SAP Basis components (t)(q)RFC/ICM/WebService
  • Excellent diagnostic and problem-solving skills
  • Ability to work well across multiple disciplines and levels of the organization, such as engineers, product owners, support, and development managers
  • Strong communication skills (verbal and written).
  • Prior working experience in Agile, specifically SCRUM
  • Experience in Web Application, SaaS, and RESTful API testing

Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We’re proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants’ needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]