Director, Site Reliability Engineering

Product and Technology Bangalore, India Bangalore, India


Description

The Director, Site Reliability Engineer is responsible for building and supporting our cloud organization in India.  This individual will be responsible for recruiting, attracting and identifying top talent to join our SRE, DEVOPS and Cloud Engineering functions.  In addition this person will be a key leader in the cloud management team.  They will partner with cloud leaders to enable 24/7 follow the sun processes and drive key strategic initiatives for the cloud organization. 

Responsibilities:

The Director of SRE will enable 24/7 coverage for all blackline products and help manage customer needs globally. The person will have the following duties:  

  • Ensure applications meet or exceed the SLI, SLO and SLA’s set out for the products and that we are continuously optimizing existing and future code to address application availability, performance, observability and security.  
  • Develop and implement an Observability strategy focused on Metrics, Logging, and Tracing/APM capabilities 
  • Streamline and simplify release management and release operations to be automated, 0 downtime and without configuration defects 
  • Handle patching and releases for our products orchestrating them across the timezones and datacenters 
  • Work with local engineering teams on dev/test environments and ensuring alignment for devops practices, IaC and release codes 
  • Advocates for change across the organization. Ensures the implementation of change with appropriate communications, goals, resources, metrics, and reviews. 

Qualifications:
  • Passionate about SRE and implementing high performance SRE teams that deliver on Availability, Metrics and Scalability needs of our customers and engineering partners.  
  • Empathy for working with support teams to identify and remedy pain points. 
  • Expertise in reliable and repeatable web application deployment and architecture. 
  • Proven track record of building and managing high performing SRE organizations and teams across multiple time zones and geographies.   
  • Strong ownership, pride of work, and ability to take things across the finish line. Someone can see around corners and who finishes well. 
  • Strong written and oral communication skills. 
  • Manage on-call rotations across continents, using a follow-the-sun model. 
  • Strong intra team and cross functional collaboration skills. 
  • 10+ years industry experience and 5+ years in a managerial role. 
  • 5+  years of experience leading an SRE or equivalent team 
  • Bachelor's degree in Computer Science or related discipline or equivalent experience. 
  • Prior C#, ASP.NET, Python, Go or Java development experience, preferably in an agile SaaS environment. 

 

Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We’re proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants’ needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]