Technical Writer

Consulting United States


Description

Technical Writer

Remote – US

 

 

The Opportunity:

We’re looking for a Technical Writer to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

 

 

At Blackboard, we believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices, but who we are as a company.



For more information about Blackboard Inc. and our career opportunities, please visit
 www.blackboard.com.

 

 

Blackboard’s Global Client Experience team works with clients to solve a wide variety of technology challenges. The Software Solutions team within this broader group is focused on advancing learning, fueled by data informed decision making. Using both industry standard and cutting-edge technologies, our consultants develop innovative, custom solutions that extend, enhance, and integrate Blackboard’s enterprise products. As a Technical Writer on this team, you will play an integral role in the success of the Software Solution team within Blackboard GCX Product Development.

 

 

A successful candidate will be able to work in a dynamic, fast-paced environment and interface directly with product management and engineers to help create and build out a modern documentation and user assistance infrastructure.

 

 

Specific responsibilities will include:

  • Working with product managers, product marketing, and engineers to produce and maintain world-class documentation including User Guides, Integration Guides, Installation guides
  • Building and maintaining client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques
  • Learning complex concepts and communicating the information in a way that is engaging and understood by users
  • Gathering customer feedback on documentation to improve usability
  • Acting as an editor to ensure consistency in training documentation across software solutions
  • Monitoring metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments
  • This role requires approximately 20% travel

 

 

The Candidate:

Required skills/qualifications:

  • University degree or equivalent experience
  • 3+ years of technical writing experience
  • 2+ years of prior relevant experience
  • Strong written and oral communication skills and experience working with content in multiple mediums
  • Experience working cross-departmentally to communicate the nuts and bolts of a product
  • Strong experience owning an end-to-end documentation creation process
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
  • A positive attitude; willing to jump in and tackle new challenges

 

 

Preferred skills/qualifications:

  • A familiarity with API documentation for REST APIs
  • A familiarity with working and experimenting with code samples to better understand the needs of API consumers
  • Attention to detail with a creative eye
  • Ability to address feedback efficiently and thoroughly on published content from both customers and internal support representatives
  • Passionate about learning and developing
  • Enjoys working as part of a team in a collaborative environment
  • Exposure to documentation publishing software (Wiki-based)
  • Exposure to tech comm programs
  • SaaS experience
  • Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Intercom, Mixpanel

 

 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.    

 

 

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.   

 

 

This position is not available for candidates residing in the following states: CO, CA, MA 

 

#LI-Remote

Req ID: 312